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| Business of Information Technology > Business Management > Best Practices > |
CRM Best Practices
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ALSO CALLED: Customer Relationship Management Best Practices
DEFINITION: What is CRM (customer relationship management)?
CRM (customer relationship management) is an information industry term for methodologies, software, and usually Internet capabilities that help an enterprise manage customer relationships in an organized way. For example, an enterprise
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Definition continues below.
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Expanding your Channel Business with Performance and Capacity Planning
| sponsored by Arrow ECS Midmarket Group
VIDEOCAST:
This expert Videocast from SearchStorageChannel.com features Greg Schulz, Founder and a Senior Analyst for the StorageIO Group.
Posted: 15 Jul 2008 | Premiered: 15 Jul 2008
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Achieve Unlimited Growth and Acquisition Capabilities with IBM applications
| sponsored by Xperia
VIDEOCAST:
Many emerging businesses today are searching for a way to move into new markets and achieve cost effective product growth. Learn how to improve your business and acquire new product segments without experiencing an increase of internal resources.
Posted: 27 Jun 2008 | Premiered: 01 Jun 2008
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The CRM Value Proposition
| sponsored by Touchtone Corporation
WHITE PAPER:
Why should a company implement a CRM application when it already has contact management software? This paper examines the advantages of a CRM system over simple Contact management, and shows how CRM can contribute to a company's profitability.
Posted: 16 May 2008 | Published: 01 May 2008
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The Case for Customer Relationship Management (CRM) on IBM System i, iSeries or AS/400
| sponsored by Touchtone Corporation
WHITE PAPER:
This paper examines the options you have when picking a CRM application. It discusses the different options -- hosted or Software-as-a-Service, or an in-house, Windows-based solution. It pays particular attention to IBM business application users.
Posted: 01 May 2008 | Published: 01 May 2008
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Oracle 11g Tutorial: Test Applications Better, Backup Data More Easily, and Encrypt Data for Added Security
| sponsored by Oracle Corporation
WHITE PAPER:
The availability of Database 11g is potentially great news for existing Oracle channel partners and opens up yet another opportunity for non-Oracle channel players to finally make the move to the Oracle platform.
Posted: 20 Mar 2008 | Published: 19 Mar 2008
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Migrating Midsize Customers to Oracle 11g Podcast
| sponsored by Oracle Corporation
PODCAST:
This Podcast helps consultants, systems integrators and VARs migrate their midsize customers to Oracle 11g from their previous versions of the Oracle database.
Posted: 05 Mar 2008 | Premiered: 04 Mar 2008, 09:00 EST (14:00 GMT)
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Migrating Midsize Customers to Oracle 11g
| sponsored by Oracle Corporation
WEBCAST:
This Webcast helps consultants, systems integrators and VARs migrate their midsize customers to Oracle 11g from their previous versions of the Oracle database.
Posted: 04 Mar 2008 | Premiered: Available On Demand
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On Demand CRM Goes Strategic
| sponsored by Oracle Corporation
WHITE PAPER:
Examine what is new in on-demand customer relationship management (CRM), learn the six questions every buyer should ask before making a CRM investment and gain key lessons for finding the right fit for your business.
Posted: 06 Mar 2007 | Published: 01 Jan 2007
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Replicate Sales Success - Clone Your Star Salespeople
| sponsored by Oracle Corporation
PRODUCT LITERATURE:
Companies today need to differentiate themselves by focusing on how they sell, not what they sell, customer relationship management (CRM) can play a pivotal role in achieving that differentiation.
Posted: 16 Jan 2007 | Published: 01 Sep 2006
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CRM for the Professional on the Go
| sponsored by BlackBerry
WHITE PAPER:
Read this paper to find out what your customers are looking for from you, what mobile CRM really is, and steps and consideration for deployment.
Posted: 27 Dec 2006 | Published: 25 Dec 2006
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