Business Performance Management - White Papers, Webcasts and IT downloads

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May 17, 2008

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Business of Information Technology > Business Processes > Business Intelligence >
Business Performance Management
ALSO CALLED: Performance Management, EPM, Business Process Optimization, Enterprise Performance Management, Corporate Performance Management (CPM), CPM, and BPM DEFINITION: Corporate performance management (CPM) is the area of business intelligence involved with monitoring and managing an organization's performance, according to key performance indicators (KPIs) such as revenue, return on investment (ROI), overhead, and operational … Definition continues below.

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Using Advanced Analytics to Gain Insights into Your Revenue Stream sponsored by Business Objects WHITE PAPER: Posted: 24 Apr 2008 \| Published: 01 Jan 2007 SUMMARY: This CustomerCentric Selling® research can help organizations analyze their sales and marketing processes to gain insights more quickly and accelerate business performance. TOPICS: Business Performance Management \| CRM \| Dashboards \| Productivity \| Software as a Service

Redefining the Performance Management Process sponsored by Netuitive, Inc. WHITE PAPER: Posted: 21 Apr 2008 \| Published: 01 Apr 2008 SUMMARY: The key to addressing the entire performance management challenge is to start with the fundamentals - the way baselines and thresholds are handled. TOPICS: Business Performance Management \| Enterprise \| IT Infrastructure \| Productivity

The Drive to Greater Data Center Efficiency sponsored by Tideway Systems WHITE PAPER: Posted: 20 Apr 2008 \| Published: 01 Apr 2008 SUMMARY: Trying to plan data center optimization projects without an accurate picture of the very assets you are trying to optimize is an exercise in futility. The results of this approach are well known... TOPICS: Business Performance Management \| Data Center Management

Ten Steps to Evaluate and Select a Mid-Market Budgeting, Forecasting, and Reporting Solution sponsored by Adaptive Planning WHITE PAPER: Posted: 18 Apr 2008 \| Published: 01 Aug 2007 SUMMARY: This whitepaper is designed to provide a straightforward, step-by-step guide to help mid-market companies navigate these numerous considerations and move forward with a BPM solution. TOPICS: Budgeting \| Business Performance Management \| End Users \| Mid-market Businesses

Be on top of Your Networks Performance sponsored by Singapore Telecommunications Ltd PRODUCT LITERATURE: Posted: 15 Apr 2008 \| Published: 01 Jan 2006 SUMMARY: SingTel Traffic Optimisation Profiling service (TOPs) gives you greater clarity and visibility so you can manage your workflow more efficiently to achieve greater business performance. TOPICS: Business Continuity Planning \| Business Performance Management \| Network Performance \| Risk Management \| Servers \| WAN

Introducing Global Performance Monitor (GPM) Addition to Lyons Quality Audit Tracking System (LQATS) sponsored by Lyons Information Systems, Inc. PRODUCT LITERATURE: Posted: 10 Apr 2008 \| Published: 10 Apr 2008 SUMMARY: Global Performance Monitor (GPM) provides a worldwide picture of your company's health, accurately, quickly and real-time. Learn how you can view real-time product quality performance across your entire manufacturing enterprise on a single screen. TOPICS: Business Performance Management \| Enterprise \| Manufacturing \| Manufacturing Industry \| Manufacturing Software \| Product Management \| Real-time Analytical Software \| Supply Chain Management \| Web Applications Software

Offshoring ETL Development in EPM Projects sponsored by Hexaware Technologies WHITE PAPER: Posted: 10 Apr 2008 \| Published: 01 Apr 2008 SUMMARY: Learn why ETL development projects place a particular emphasis on quick turnaround, optimal performance and iterative development. Explore how you can execute EPM projects smoothly and with utmost efficiency, coordination and cost effectiveness. TOPICS: Business Performance Management \| Business Performance Management Software \| Cost Benefit Analysis \| Data Acquisition Hardware \| Data Integration \| ETL (Software) \| IT Outsourcing Services \| Offshore Outsourcing \| Software Development Tools \| Software Testing

Speech Analytics - Best Practices and Customer Case Studies sponsored by Verint Witness Actionable Solutions WEBCAST: Posted: 03 Apr 2008 \| When: Available On Demand SUMMARY: Speech analytics gives organization the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance. TOPICS: Analytics \| Best Practices \| Business Performance Management \| Customer Interaction Services

Contact Center Intelligence Leveraging Performance Optimization to Help Achieve Corporate Objectives sponsored by Aspect Software, Inc WHITE PAPER: Posted: 28 Mar 2008 \| Published: 01 Sep 2007 SUMMARY: Learn strategies for optimizing your contact center resources to enhance the quality of the customer experiences your centers are providing. TOPICS: Business Performance Management \| Call Center Management \| Call Center Software \| Call Centers \| Campaign Management \| Contact Center Software \| Contact Center Workforce Management \| Contact Centers \| Customer Service \| eLearning \| IT Spending \| Voice Recognition

The Alignment-Focused Organization: Bridging the Gap between Strategy and Execution sponsored by SAP America Inc WHITE PAPER: Posted: 24 Mar 2008 \| Published: 01 Nov 2007 SUMMARY: Take a look at how organizations are taking strides to align business strategy with actual initiatives, projects, and daily activities - in short, to close the gap between strategy and execution. TOPICS: Best Practices \| Business IT Alignment \| Business Performance Management \| IT Best Practices \| Strategic Planning

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BUSINESS PERFORMANCE MANAGEMENT DEFINITION (continued): … costs. For online businesses, CPM includes additional factors such as page views, server load, network traffic and transactions per second. CPM is also known as business performance management (BPM) or enterprise performance management (EPM) .

Components of CPM include all the practices, technologies, methodologies and metrics used to gather and apply relevant information. CPM software includes forecasting, budgeting and planning functions, as well as graphical scorecards …
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