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Business Service Management

ALSO CALLED: BSM
DEFINITION: A strategy and an approach for linking key IT components to the goals of the business. It enables you to understand and predict how technology impacts the business and how business impacts the IT infrastructure.


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7 Matches
Interpreting Events with Intelligence to Find Root Cause
sponsored by CA
WHITE PAPER:   Posted: 12 May 2008 | Published: 01 May 2008
SUMMARY: CA SPECTRUM® is an infrastructure management solution that provides integrated service, fault and configuration functionality for modeling, monitoring and reporting across multiple network device types and technologies.

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The Emerging IT Shift towards Business Service Automation
sponsored by Hewlett-Packard Company
WHITE PAPER:   Posted: 25 Apr 2008 | Published: 01 Nov 2007
SUMMARY: This IDC white paper highlights the benefits of IT business service automation (BSA) and how it's driving business initiatives such as compliance management, lower operation costs and higher business service availability.

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Accelerating BSM Adoption
sponsored by Netuitive, Inc.
WHITE PAPER:   Posted: 21 Apr 2008 | Published: 01 Apr 2008
SUMMARY: Netuitive's solution is designed to leverage prior investments and seamlessly integrates with existing monitoring agents, event consoles, asset inventories and service modeling tools.

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How to Maintain High Application Performance - IT Briefing
sponsored by CA
WHITE PAPER:   Posted: 07 Apr 2008 | Published: 01 Apr 2008
SUMMARY: This white paper discusses the steps necessary for maintaining high application performance. Discover the crucial role response times and the end user experience plays in optimal performance management.

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Business Service Management: a New Approach for Quick Wins
sponsored by Netuitive, Inc.
WEBCAST:   Posted: 10 Mar 2008 | When: Available On Demand
SUMMARY: Large-scale, enterprise-wide initiatives lose momentum without interim successes. This session presents practical advice you can use to achieve quick wins right now.

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Service Network Optimization: Achieving Success in Field Service
sponsored by SERVICEPower
WHITE PAPER:   Posted: 28 Feb 2008 | Published: 01 Jan 2005
SUMMARY: A key element and requirement for optimization is the ability to manage field resources.

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Pharma's New Worldview: Transforming R&D through Emerging Markets
sponsored by IBM Line of Business
WHITE PAPER:   Posted: 27 Feb 2008 | Published: 01 Oct 2006
SUMMARY: This paper addresses new market forces that are compelling them to consider a range of alternatives, including outsourcing and offshore opportunities.

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