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| IT Systems > Communications Systems > Telecommunications Systems > Telephony Systems > |
Automatic Call Distribution Systems
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ALSO CALLED: Call Distribution Systems, ACD Systems, ACDS, Automatic Call Distributor Systems, and Automatic Call Distributor
DEFINITION: An Automatic Call Distributor (ACD) is a telephone facility that manages incoming calls and handles them based on the number called and an associated database of handling instructions. Many companies offering sales and service support use ACDs to validate callers, make outgoing responses
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Helpdesk Managed Services - Maximize End-User Satisfaction for Enterprises
| sponsored by ABS Associates, Inc.
SERVICE LISTING:
As a sophisticated helpdesk solution, ABShelp™ allows users to communicate with support professionals through various channels - voice, online chat, email, or fax - and to track their issue status through resolution.
Posted: 30 Jan 2008 | Published: 01 Jan 2008
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AUTOMATIC CALL DISTRIBUTION SYSTEMS DEFINITION (continued): … An Automatic Call Distributor (ACD) is a telephone facility that manages incoming calls and handles them based on the number called and an associated database of handling instructions. Many companies offering sales and service support use ACDs to validate callers, make outgoing responses or calls, forward calls to the right party, allow callers to record messages, gather usage statistics, balance the use of phone lines, and provide other services. ACDs often provide some form of Automatic Customer/Caller Identification (ACIS) such as that provided by Direct Inward Dialing (DID), Dialed Number Identification Service (DNIS), or Automatic Number Identification (ANI).
Automatic Call Distribution Systems definition sponsored by SearchCRM.com, powered by WhatIs.com an online computer dictionary
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