| |
|
|
|
|
|
Add Contact-Center-Management to your RSS Reader:
|
|
|
|
|
| 1 - 10 of 13 Matches | |
|
Proactive Contact Center Management: A New Paradigm for Driving Continuous Improvement?
| sponsored by Genesys
WHITE PAPER:
This white paper is intended to give you a sense of what these new proactive management technologies can do for you, and to help you establish criteria for evaluating products in this arena.
Posted: 03 Jun 2008 | Published: 01 Jan 2006
|
|  |
|
The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service
| sponsored by Genesys
WHITE PAPER:
This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.
Posted: 03 Jun 2008 | Published: 01 Apr 2008
|
| |
|
Samsung France Consolidates Outsourced Call Centers onto Hosted CosmoCall Universe Platform
| sponsored by CosmoCom, Inc.
CASE STUDY:
Case Study: For a hosted IP based callcenter system, Samsung found the solution it needed from Orange Business Services, built on the CosmoCall Universe platform.
Posted: 27 May 2008 | Published: 01 Jan 2007
|
|  |
|
CosmoCom Consolidates VisitBritain's Highly Distributed Global Contact Center
| sponsored by CosmoCom, Inc.
CASE STUDY:
A CosmoCom Consolidation 2.0 solution case study: The VisitBritain contact center, a globally distributed Virtual Contact Center with many individual sites.
Posted: 27 May 2008 | Published: 01 Jan 2007
|
| |
|
Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
| sponsored by CosmoCom, Inc.
WHITE PAPER:
This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008
|
| |
|
Roadmap for Implementing a Multi-Site IP Contact Center
| sponsored by Avaya Inc.
WHITE PAPER:
Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure.
Posted: 20 May 2008 | Published: 01 Mar 2007
|
|  |
|
Moving beyond the Queue - Focusing on the Real-Time Customer
| sponsored by Inova Solutions
WHITE PAPER:
In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands.
Posted: 20 May 2008 | Published: 19 May 2008
|
|  |
|
Using Real-Time Information to Improve Contact Center Performance
| sponsored by Genesys
PODCAST:
From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center.
Posted: 05 May 2008 | Premiered: 05 May 2008, 09:00 EDT (13:00 GMT)
|
| |
|
Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics
| sponsored by Verint Witness Actionable Solutions
WHITE PAPER:
As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance.
Posted: 03 Apr 2008 | Published: 01 Apr 2008
|
|  |
|
Analytics-driven Workforce Optimization: An Essential Approach to Enterprise Customer Service
| sponsored by Verint Witness Actionable Solutions
WHITE PAPER:
Learn more about analytics in the contact center and how analytics forms part of an advanced workforce optimization solution that can impact areas beyond the contact center, including branch-office interactions and back-office operations.
Posted: 03 Apr 2008 | Published: 01 Apr 2008
|
| |
|
|  |
|
| 1 - 10 of 13 Matches | |
|
| |
Visit WhatIs.com - a knowledge exploration and self-education tool about information technology.
|
| |
|
|
|
Free Newsletters
