All resources sponsored by:

Samanage

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Keeping Leadership Happy with IT Service and Support
sponsored by Samanage
WHITE PAPER:It can be difficult to know how your service desk is really performing. Are you meeting the SLAs set in place and do your technicians have appropriate workloads? Access this white paper to learn how you can implement performance tracking and reporting into your service desk solution.
Posted: 07 Sep 2017 | Published: 31 Mar 2016
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TOPICS:  ITIL

7 Key Metrics that Bring Visibility to the Service Desk
sponsored by Samanage
WHITE PAPER:Download this infographic that shows 7 metrics to measure the success of your service desk. From cost per ticket to mean time to resolve, this brief guide will help you evaluate the success of your service desk, and highlight any areas that may need extra focus.
Posted: 07 Sep 2017 | Published: 14 Sep 2017
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TOPICS:  ITIL

101+ Ways To Automate Your Work Place
sponsored by Samanage
WHITE PAPER:Every department in any organization has lots of little "urgent" requests for a service desk, and as I'm sure you know, volume can get a little out of control. Access this guide to find 101+ ways your IT department can automate your organization, and cut these requests down drastically.
Posted: 06 Sep 2017 | Published: 06 Sep 2017
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Transforming ITIL To Fit The Modern IT Organization
sponsored by Samanage
WHITE PAPER:We've all heard before that IT is currently in a time of change. But what does the shift of IT to a more active business role for IT mean for ITIL? Access this white paper on modern ITIL to see how you can take simple steps to realign your strategy.
Posted: 06 Sep 2017 | Published: 06 Sep 2017
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ITSM Projects: 10 Mistakes You're Probably Making
sponsored by Samanage
WHITE PAPER:Download this eBook to discover the 10 biggest mistakes happening in ITSM projects and stop them before they become serious issues in your organization.
Posted: 05 Sep 2017 | Published: 05 Sep 2017
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