All resources sponsored by:

Cherwell

1 - 25 of 46 Matches
Transform IT With Low-Code Development
sponsored by Cherwell
WHITE PAPER:Find out how low-code development helps organizations build customized apps without costly, time- and labor-intensive projects. Discover how to evaluate and select a low-code platform that suits your development needs.
Posted: 14 Sep 2017 | Published: 14 Sep 2017
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How to "Shift Left" with IT Service Management
sponsored by Cherwell
WHITE PAPER:You may want to consider "shifting left" as a new strategy for IT service management, also known as empowering end-users to lift the burden off the service desk. Access this white paper to learn how you can shif workloads to the left, providing even higher levels of customer support in your ITSM strategy.
Posted: 29 Aug 2017 | Published: 29 Aug 2017
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TOPICS:  CIOs

Multinational Energy and Resource Provider Boosts IT Operations and Visibility, Extends Service Management Beyond IT
sponsored by Cherwell
CASE STUDY:Global engineering company Ausenco needed an IT service management platform to improve their service delivery, automate business processes, and reduce costs across their IT support and services business unit. Access this case study to see what Ausenco did to meet these needs and the business impact they experienced.
Posted: 15 Aug 2017 | Published: 15 Aug 2017
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Leading hospital elevates patient care through better IT service management
sponsored by Cherwell
WHITE PAPER:Atlantic Health System's IT team provides support for 400 healthcare-specific software applications across four hospitals and 20 outpatient locations. Take a look at this case study to learn about the ITIL solution AHS implemented that allowed them to make application-level changes without fear of breaking code.
Posted: 14 Aug 2017 | Published: 14 Aug 2017
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TOPICS:  ITIL

Wholesale bank moves from manual to automated processes, improving customer service and business transparency
sponsored by Cherwell
WHITE PAPER:Legacy help desk ticketing systems can lead to requests being significantly delayed or entirely forgotten, and customers frustrated with the lack of service. Access this case study to learn about the solution that a large bank implemented to improve customer interactions and gain new data on customer service needs.
Posted: 14 Aug 2017 | Published: 14 Aug 2017
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Move at the Speed of Business With Agile, Flexible ITSM
sponsored by Cherwell
VIDEO:Service desk teams are often working with solutions that are not able to keep up with the rapid change IT is constantly undergoing. Access this webinar to learn about a service desk solution that will empower your users to fix their own issues, and transform user data into insight into your organization's IT infrastructure.
Posted: 10 Aug 2017 | Premiered: 31 Dec 2016
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EMA Research Report: Next-Generation IT Service Management
sponsored by Cherwell
WHITE PAPER:How is your organization stacking up with the rest of the field in terms of IT change? Access this research report to see where your peers are making their investments, how they are managing their help desks, and what their top five priorities in automation are, among so much more.
Posted: 07 Aug 2017 | Published: 31 May 2017
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TOPICS:  CIOs

10 Key DevOps Principles for ITSM Practictioners
sponsored by Cherwell
WHITE PAPER:Why is there so much friction between the two? How can they work together? Why can't we all just along? This white paper answers the first two questions, breaking down how DevOps and ITSM work together, and provides you with ten principles to guide ITSM through their portion of the DevOps initiative.
Posted: 07 Aug 2017 | Published: 07 Aug 2017
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Worldwide IT Service and Incident Management Software 2017 Vendor Assessment
sponsored by Cherwell
WHITE PAPER:The IT service and incident management software market is increasingly growing more crowded and competitive than ever. Read this report to review the factors driving market growth, what to look for in a potential investment, and gain an overview of the top 12 vendors in the market.
Posted: 26 Jul 2017 | Published: 30 Jun 2017
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Why Service Desk Consolidation is the New Imperative for IT Leaders
sponsored by Cherwell
WHITE PAPER:Many organizations have taken to implementing service desks as needed, leading to widespread IT sprawl. Access this white paper to learn about the challenges CIOs are facing, the business cases for service desk consolidation, and what to look for when evaluating service management tools.
Posted: 24 Jul 2017 | Published: 24 Jul 2017
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A CIO's Guide to Rethinking IT Service Management
sponsored by Cherwell
WHITE PAPER:CIOs and senior IT executives need to adapt the way they approach IT service management in response to their new roles as business strategists. Access this white paper to learn how CIOs are restructuring their ITSM strategies to assist in their new roles as business value drivers, as well as what to look for in a modern ITSM platform.
Posted: 24 Jul 2017 | Published: 24 Jul 2017
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An ITSM Practitioner's Guide to DevOps
sponsored by Cherwell
WHITE PAPER:Some think that DevOps may replace ITSM. The reality is that DevOps and ITSM are complementary, working toward the same objective. Access this white paper to learn how ITSM practitioners can embrace the key elements of DevOps to complement existing ITSM thinking and practices for better IT service delivery and support.
Posted: 07 Jul 2017 | Published: 07 Jul 2017
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4 Ways to Introduce Enterprise Service Management to Your Organization
sponsored by Cherwell
RESOURCE:Read on to learn four ways to implement enterprise service management that will empower your business employees and free up your IT employees to focus on more meaningful tasks.
Posted: 14 Jun 2017 | Published: 22 Jan 2017
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Transform IT with Codeless Configuration
sponsored by Cherwell
WHITE PAPER:In order to keep up with rapid market fluctuations, IT has been looking for non-labor-intensive tools to help with software changes. This white paper explores how codeless software solutions are favorable to those that require customization with a focus on future-proofing, reduced administration overhead, and increased flexibility.
Posted: 14 Jun 2017 | Published: 31 Dec 2015
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3 Ways Your Service Desk Can Increase Business Trust with Agile
sponsored by Cherwell
MICROSITE:Service desks are losing their good reputation, being seen as slow and unhelpful. Read on to learn about the three keys to building business trust with your service desk utilizing Agile methodology.
Posted: 13 Jun 2017 | Published: 17 Oct 2016
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Gartner's Take on Enterprise Service Management Is Right, But for the Wrong Reasons
sponsored by Cherwell
WHITE PAPER:"In 2019, more than two-thirds of organizations that purchased an ITSM tool in 2015 or 2016 for purposes beyond IT will be using [the tool] for the IT service desk only," according to Jarod Greene of Cherwell Software. Vendors are trying to position ITSM tools as general purpose workflow solutions, but is that really the case?
Posted: 12 Jun 2017 | Published: 12 Jan 2016
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The Future of IT Service Management
sponsored by Cherwell
VIDEO:Where in your IT strategy should you focus your efforts today to achieve success tomorrow? How can you turn your ITSM from a necessity to an opportunity for business growth? Access this eBook to receive actionable tips for evolving your ITSM strategy to keep up with the evolving IT landscape.
Posted: 08 Jun 2017 | Premiered: 21 Apr 2017
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TOPICS:  CIOs

15 IT Leaders Share Insights on the Future of IT Service Management
sponsored by Cherwell
WHITE PAPER:Some are beginning to say that there's a dismal future ahead for IT service management. With the move towards analytics, automation, and cloud services to reduce costs, it is certainly time to change the way you think about your ITSM strategy. Access this e-book now to see how 15 leaders are finding new ways to use their IT for business growth.
Posted: 08 Jun 2017 | Published: 05 Apr 2017
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TOPICS:  CIOs

What Does the Future Hold for ITSM
sponsored by Cherwell
MICROSITE:Is your digital transformation effort going to fail? Do you have a strategy in place to help your initiative evolve to incorporate IT service management best practices? Read on to uncover the top five areas you will need to focus on in order to avoid failure with your digital transformation initiative.
Posted: 07 Jun 2017 | Published: 07 Jun 2017
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5 Focus Areas for Evolving Your ITSM Strategy to Drive Business Growth
sponsored by Cherwell
RESOURCE:Digital transformation is something that your organization is going to have to deal with if it hasn't already. There's no way to avoid it and stay competitive in today's marketplace. Read on to uncover the top five areas you will need to focus on in order to avoid failure with your digital transformation initiative.
Posted: 07 Jun 2017 | Published: 31 Dec 2015
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Make the Move to Modern, Agile IT Service Delivery
sponsored by Cherwell
PRODUCT OVERVIEW:Discover a service management vendor that provides a powerful and flexible IT service management platform for service desk teams that need to move fast and can't afford to be constrained by technology.
Posted: 06 Jun 2017 | Published: 06 Jun 2017
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Putting the Ops Back in DevOps
sponsored by Cherwell
ESSENTIAL GUIDE:During the transition to DevOps, IT operations specialists risk becoming irrelevant. This e-guide discusses how IT ops specialists can make the DevOps transition by putting metrics and data to use.
Posted: 14 Jun 2017 | Published: 12 Jun 2017
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Configuration Management: What You Need to Know
sponsored by Cherwell
ESSENTIAL GUIDE:Now that IT is constantly increasing in complexity, IT professionals need to keep up with the rapid dynamics of the market. Access this e-guide to learn about the importance of a configuration management system and how to evaluate these systems to find the one that best meets your organization's IT needs.
Posted: 14 Jun 2017 | Published: 12 Jun 2017
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How to automate your manual data center tasks
sponsored by Cherwell
ESSENTIAL GUIDE:Access this e-Guide now to learn how workflow automation tools can help save your team time and energy, lower expenses, and generate records that meet regulatory compliance requirements.
Posted: 12 Jun 2017 | Published: 12 Jun 2017
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TOPICS:  IT Systems

How to choose a virtualization systems management tool
sponsored by Cherwell
ESSENTIAL GUIDE:Are you currently, or will you soon be, in the market for a virtualization systems management tool? According to a survey of our audience, price is the most significant factor when choosing a management tool. Access this e-Guide to see what else you should stop to consider before making any purchasing decisions.
Posted: 12 Jun 2017 | Published: 12 Jun 2017
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