All resources sponsored by:

Cherwell

19 Matches
It's ITIL and DevOps, not ITIL or DevOps
sponsored by Cherwell
EGUIDE:This e-guide covers where most IT organizations go wrong with their ITSM approach. Learn how to keep your employees from working around IT to crash your DevOps and ITIL combination before it takes off.
Posted: 19 May 2017 | Published: 15 May 2017
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Putting the Ops in DevOps
sponsored by Cherwell
EGUIDE:Production IT takes up just as much namespace as the development side of DevOps, but is often left out of the actual movement. This e-guide covers what it takes for your organization to incorporate your production IT team into your DevOps operations and discover why it has been ignored for so long.
Posted: 19 May 2017 | Published: 16 May 2017
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Revive Failed ITSM Projects and Strengthen New Ones
sponsored by Cherwell
EGUIDE:This e-guide dives into what it takes to get an ITSM implementation off the ground and what it takes to ressurect a failed project. Access now and you will also see 5 common bimodal IT myths busted.
Posted: 08 May 2017 | Published: 01 May 2017
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5 Ways State and Local Government Organizations Can Thrive with the Right ITSM Solution
sponsored by Cherwell
WHITE PAPER:In a government organization, you don't always have the time or budget afforded to those in the private sector. You need an ITSM solution that works efficiently and effectively. Access this whitepaper for 5 priorities to look for when purchasing your own ITSM solution.
Posted: 13 Apr 2017 | Published: 31 Dec 2016
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TOPICS:  IT Management

3 Ways IT Can Accelerate Business Success
sponsored by Cherwell
WHITE PAPER:This e-book explains how to accelerate business success in three areas—modernizing your self-service portal, collecting and using value-added metrics, and implementing data integration for actionable IT intelligence. You will learn how to keep up with business and deliver results that contribute to the bottom line.
Posted: 13 Apr 2017 | Published: 13 Apr 2017
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How to Effectively Operate a Bimodal IT Strategy
sponsored by Cherwell
EGUIDE:There are a lot of myths surrounding bimodal IT strategies, either that mode 1 is outdated and mode 2 is the future, or mode 1 is always on-prem and mode 2 is always in the cloud, but these myths don't always turn out to be true. Access this e-guide to learn what the benefits of a bimodal IT strategy might be in your organization.
Posted: 12 Apr 2017 | Published: 12 Apr 2017
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IT Service Management Goes to School
sponsored by Cherwell
EBOOK:IT teams are being tasked with doing more with less, as tech issues just keep growing, so what do you do? This is where ITSM comes in. Access this e-book to read case studies from 9 leading colleges from across the U.S. to see how each implemented ITSM tools to tackle challenges common to most businesses.
Posted: 12 Apr 2017 | Published: 29 Dec 2016
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How Service Management Is Transforming
sponsored by Cherwell
WHITE PAPER:IT service management (ITSM) is reaching far beyond traditional borders and spreading into every other aspect of your business. This expert analyst report gives you an overview of how the ITSM market is changing and presents 3 cases in a Q&A style to explore how different companies are approaching their ITSM strategies.
Posted: 12 Apr 2017 | Published: 29 Feb 2016
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Cherwell Service Management Product Overview Video
sponsored by Cherwell
VIDEO:If you organization is looking to implement, update, or automate ITSM, watch this brief video to learn about Cherwell Service Management software and its key features, including out of the box ITIL certified processes, a modern, intuitive self-service portal, codeless technology, and more.
Posted: 12 Apr 2017 | Premiered: 06 Sep 2016
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Start Banking Results with Modern-Day IT Service Management
sponsored by Cherwell
ANALYST REPORT:As more enterprises undergo digital transformation to the 3rd Platform of computing — which comprises cloud, mobility, big data/analytics, and social business — the nature of IT and IT service management is changing rapidly. This analyst report addresses questions regarding digital transformation and how it is affecting the delivery of IT services.
Posted: 12 Apr 2017 | Published: 31 Mar 2017
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The ITSM tools you need, especially when resurrecting a failed ITSM implementation
sponsored by Cherwell
EGUIDE:Choosing ITSM tool features can be difficult, as there is really not a "designated" alignment. Continue reading this e-guide for information on the criteria you should be looking at when making ITSM tool purchases, and how these can be utilized in the face of project failure.
Posted: 11 Apr 2017 | Published: 11 Apr 2017
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ITSM Plays Beyond IT
sponsored by Cherwell
EBOOK:ITSM is reaching beyond IT's borders into every aspect of the business. This playbook showcases several businesses that successfully applied ITSM practices throughout their organization. Learn how giants in several industries were able to better manage processes, create inviting customer experiences, and more.
Posted: 11 Apr 2017 | Published: 30 Dec 2016
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10 Considerations for any Change Management Project
sponsored by Cherwell
EGUIDE:Did you know that up to 80% of network availability incidents stem from human error? With all of the cultural and technological changes happening today in any operations team, it's important to implement some sort of process for managing change. Continue reading this e-guide for 10 things to consider before implementing a change management process.
Posted: 11 Apr 2017 | Published: 11 Apr 2017
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Cherwell Brings Order to Chaos at an International Health and Fitness Services Company
sponsored by Cherwell
CASE STUDY:An international health and fitness service provider's broken system was introducing chaos into most business transactions. Read on to learn how IT service management (ITSM) and IT asset management (ITAM) were introduced to improve collaboration, asset management, end-user experience, and much more.
Posted: 11 Apr 2017 | Published: 11 Apr 2017
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IDC Retail Insights: Great Retail Experiences Start with High-Performing Systems
sponsored by Cherwell
WHITE PAPER:Retail shoppers now expect a completely immersive in-store and online experience, resulting in ever-increasing systems performance needs for the retailer. Read this interview with research expert Leslie Hand to learn the systems performance improvements you need to make now to keep up with growing demand.
Posted: 10 Apr 2017 | Published: 10 Apr 2016
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ITSM Fundamentals for Enterprise
sponsored by Cherwell
WHITE PAPER:The fundamentals of ITSM are being applied across the enterprise. Access this brief white paper to learn about why and how ITSM strategies are being repurposed across various non-IT departments, and how you can go about implementing this strategy in your organization.
Posted: 10 Apr 2017 | Published: 30 Dec 2016
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Vendor Landscape: Enterprise Service Desk Software
sponsored by Cherwell
EBOOK:Service desk tools have evolved over to be more than a help desk ticketing system and the market now reflects that change. If you're considering adopting an enterprise service desk tool, even slightly, look over this e-book to learn about the 2017 vendor market and see how your particular business needs are being met.
Posted: 10 Apr 2017 | Published: 10 Apr 2017
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How to Talk to The Business About Enterprise Service Management
sponsored by Cherwell
EBOOK:This e-book teaches you how to leverage ITSM outside of your IT department. Learn how to determine whether a department can benefit from service management in 4 steps and prove the value of ESM to other departments in just 3 steps.
Posted: 10 Apr 2017 | Published: 30 Dec 2016
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10 Things You Must Consider When Choosing IT Service Desk Software
sponsored by Cherwell
WHITE PAPER:Have you considered updating your service desk tool? There may be better options available to help you ensure availability of support. Access this slide deck now for 10 considerations to make when choosing a new service desk solution, and tips on how to choose the best solution for your organization.
Posted: 06 Apr 2017 | Published: 06 Apr 2017
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