All resources sponsored by:

Avaya

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Simplify Your UC: 5 Ways To Get Work Done Faster
sponsored by Avaya
WHITE PAPER:Discover 5 ways to simplify your unified communications (UC), in order to get work done faster and more efficiently.
Posted: 27 Mar 2017 | Published: 27 Mar 2017
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Video Collaboration Use Cases: Driving Productivity and Results
sponsored by Avaya
WHITE PAPER:This white paper examines a variety of popular use cases for video collaboration, including expert anywhere, project management, training, and more. Discover how to connect managers, employees, and customers easily across mobile, desktop, and web browsers for better collaboration and productivity.
Posted: 16 Mar 2017 | Published: 31 Oct 2016
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3 Predictions About The Future of Customer Experience
sponsored by Avaya
RESOURCE:It seems like only yesterday that the communications world was marveling at the benefits of integrating voice and data. Now, it's all about the multi-touch customer experience and mobility. Discover 3 predictions about how the future of customer experience may evolve.
Posted: 15 Mar 2017 | Published: 16 Oct 2016
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Omni-Channel Vs. Multi-Channel Vs. Multi-Touch: Understand The New Customer Service Buzzwords
sponsored by Avaya
WHITE PAPER:The buzzword in customer service and contact centers over the past few years has been omni-channel. But there's a disconnect between how businesses and vendors define omni-channel strategies. Learn the differences between omni-channel, multi-touch, and multi-channel, and what to consider when attempting to leverage each approach.
Posted: 15 Mar 2017 | Published: 03 Jun 2016
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Critical Innovations Driving Future Customer Experiences
sponsored by Avaya
WHITE PAPER:Customers are the lifeblood of any company, and it's the experiences that customers have with your company that's most important. With a changing digital world, you need to have an understanding of how to move forward with changing consumer needs. Learn the critical elements driving superior customer experiences that you should consider.
Posted: 15 Mar 2017 | Published: 01 Sep 2016
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Customer Engagement In The Spotlight: 3 Pillars Of A High Quality Customer Experience
sponsored by Avaya
WHITE PAPER:Today's digital consumers demand a consistent experience across multiple touch points, both physical and digital. But high quality, seamless interaction depends on how well you build up the 3 pillars of customer experience. Inside, learn what those pillars are, and how to leverage them in order to provide an excellent customer experience.
Posted: 15 Mar 2017 | Published: 01 Nov 2016
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Keep A Leg-Up On The Competition By Creating User-Defined Experiences
sponsored by Avaya
PRODUCT OVERVIEW:Gartner predicted that by the end of 2016, 90% of companies would compete on customer experience. To gain a competitive edge, you need to create user-defined experiences. Inside, learn about Avaya Oceana, a next-generation customer engagement platform. Discover how this platform can deliver a unified multi-touch experience.
Posted: 14 Mar 2017 | Published: 21 Jun 2016
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