EGUIDE:IT services are the building blocks of any successful IT Service Management (ITSM) strategy. But how do you choose the right services to manage and develop? Find out in this expert e-guide, where you'll learn about the importance of building a successful ITSM strategy and how to adapt ITSM with today's changing technologies.
WHITE PAPER:IT service management (ITSM) software is a necessary component of successful IT management, but choosing an ITSM vendor and dealing with customization can be a huge pain. Should the business support IT in customizing this software to fit its needs, despite the complexity and cost?
WHITE PAPER:In this helpful paper, you'll not only get a comprehensive definition of ITIL, but also an overview of common questions that arise when implementing ITIL and how to avoid frequently-made mistakes when following the framework.
WHITE PAPER:In this white paper, explore the business reasons why cloud services are obligated to secure and protect customers' data, the regional differences in data residency, and why the benefits of cloud adoption are definitely grounded in reality.
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