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Genesys-Angel

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Guide to Customer Experience Management Best Practices, Technologies Reader
sponsored by Genesys-Angel
EGUIDE:This guide consists of articles that shed light on the new technologies shaping CEM today and offers advice on strategies and best practices organizations can use to optimize customer relations, increase profit and keep up with their consumers.
Posted: 18 Oct 2013 | Published: 18 Oct 2013
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Proactive Customer Engagement
sponsored by Genesys-Angel
WHITE PAPER:In this research report from the Yankee Group, explore how to achieve successful customer engagement management across the entire customer lifecycle by leveraging the right tools and integrating communication channels.
Posted: 30 Sep 2013 | Published: 31 Jul 2013
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