An introduction to IT Management as a Service (ITMaaS)
| sponsored by CA Nimsoft
WHITE PAPER:This white paper offers a simple, unified, IT Management as a Service (ITMaaS) solution from CA Nimsoft that could help your business tackle traditional and unprecedented IT challenges. Click to learn more about the benefits of choosing an ITMaaS solution and the tools you can acquire from this approach. Posted: 06 Mar 2013 | Published: 31 Dec 2012
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Pragmatic ITIL
| sponsored by CA Nimsoft
WHITE PAPER:The right IT service management platform is key to realizing the maximum potential of your enterprise's IT Infrastructure Library (ITIL). Read this white paper to discover how you can get the most out of your ITIL in your organization with an easy-to-use platform, CA Nimsoft Service Desk. Posted: 06 Mar 2013 | Published: 30 Sep 2012
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Thriving in the Competitive Vortex
| sponsored by CA Nimsoft
WHITE PAPER:Access this white paper that explores today's changing business dynamics and their impact on enterprise IT. Learn more about cloud-based strategies for meeting these latest business requirements and review a case study for deploying IT Management-as-a-Service. Posted: 06 Mar 2013 | Published: 06 Mar 2013
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Leveraging your service desk to scale your MSP business
| sponsored by CA Nimsoft
WHITE PAPER:This paper offers some key principles managed service providers (MSPs) should adopt in order to ensure their service desk most fully supports operational efficiency, optimal service levels, and business growth. Posted: 05 Mar 2013 | Published: 31 Dec 2012
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Configuration not coding
| sponsored by CA Nimsoft
WHITE PAPER:This paper introduces a service desk offering that enables your organization to leverage sophisticated IT service management capabilities and tailor them to the specific needs of your business—without complex, labor-intensive coding, and all its time and budget implications. Posted: 05 Mar 2013 | Published: 30 Sep 2012
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Scaling Your Service Provider Business
| sponsored by CA Nimsoft
WHITE PAPER:Like any other organization, a successful service provider business is built on the "three Ps"- people, processes, and products. If you fall short in one area and your business will suffer. This in-depth resource explores the approaches that some of the most successful service providers have implemented in these three areas. Posted: 05 Mar 2013 | Published: 30 Sep 2012
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3 Common Pitfalls to SLM—And How to Avoid Them
| sponsored by CA Nimsoft
WHITE PAPER:Access this essential resource to uncover the three major pitfalls in service level management and detailed advice for avoiding these roadblocks when deploying and managing your cloud services. Posted: 05 Mar 2013 | Published: 05 Mar 2013
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Moving Service Management to SaaS
| sponsored by CA Nimsoft
WHITE PAPER:Today, organizations can enjoy similarly substantial benefits by migrating their IT service management functions to a software-as-a-service (SaaS) model. Continue on to this paper to explore a service desk offering that will help you bring the benefits of SaaS to your IT service management function. Posted: 04 Mar 2013 | Published: 31 Dec 2012
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The Top 5 Server Monitoring Battles
| sponsored by CA Nimsoft
WHITE PAPER:Due to the changing role of the server in today's organizations, IT admins face new challenges for effectively monitoring and managing their resources. Gain advice for addressing these key issues inside. Posted: 04 Mar 2013 | Published: 04 Mar 2013
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The Fourth Generation Service Desk, and Why It’s a Mandate Today
| sponsored by CA Nimsoft
WHITE PAPER:Over the past 15 years, however, we've seen generations of service management platforms come and go- and many critical limitations still persist. This paper offers a look at the obstacles of prior generations of service management platforms, and reveals how a new generation of tools addresses some of these fundamental limitations. Posted: 04 Mar 2013 | Published: 31 Dec 2012
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Cloud Monitoring and Service Management: Maximizing IT services and investments
| sponsored by CA Nimsoft
WHITE PAPER:This white paper defines today's cloud market and reviews a cloud implementation roadmap to help guide you in adoption process. Learn more about advanced approaches for leveraging cloud monitoring and service management through IT management-as-a-Service and its impact on the IT department. Posted: 04 Mar 2013 | Published: 04 Mar 2013
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Why Your Current Service Desk is Failing Your Business, and What to Do About It
| sponsored by CA Nimsoft
WHITE PAPER:Service management platforms have a vital role to play, but in most organizations, they're not living up to expectation. Read on to explore why legacy service desks and even newer platforms have not delivered on expectations. Discover five requirements for a service desk solution to be truly effective in today's business environment. Posted: 28 Feb 2013 | Published: 30 Sep 2012
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CA Nimsoft Monitor for servers
| sponsored by CA Nimsoft
WHITE PAPER:Learn more about an advanced server monitoring tool that provides a complete view of your core server resources in a single, easy-to-use console. Learn more about how this next-gen platform enables centralized management of remote processes and services for a wide variety of server configurations. Posted: 28 Feb 2013 | Published: 28 Feb 2013
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