WHITE PAPER:This paper offers some key principles managed service providers (MSPs) should adopt in order to ensure their service desk most fully supports operational efficiency, optimal service levels, and business growth.
WHITE PAPER:This white paper explores how 2 large organizations leveraged their service desk platform by using configuration instead of coding to speed deployment and quickly add changes. Read on to see their results and how this software can benefit your IT organization.
WHITE PAPER:Today, organizations can enjoy similarly substantial benefits by migrating their IT service management functions to a software-as-a-service (SaaS) model. Continue on to this paper to explore a service desk offering that will help you bring the benefits of SaaS to your IT service management function.
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