All resources sponsored by:

CA Technologies

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Leveraging your service desk to scale your MSP business
sponsored by CA Technologies
WHITE PAPER:This paper offers some key principles managed service providers (MSPs) should adopt in order to ensure their service desk most fully supports operational efficiency, optimal service levels, and business growth.
Posted: 05 Mar 2013 | Published: 31 Dec 2012
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Configuration, Not Coding: How to Expedite Changes on IT Service Platforms
sponsored by CA Technologies
WHITE PAPER:This white paper explores how 2 large organizations leveraged their service desk platform by using configuration instead of coding to speed deployment and quickly add changes. Read on to see their results and how this software can benefit your IT organization.
Posted: 05 Mar 2013 | Published: 30 Sep 2012
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Moving Service Management to SaaS
sponsored by CA Technologies
WHITE PAPER:Today, organizations can enjoy similarly substantial benefits by migrating their IT service management functions to a software-as-a-service (SaaS) model. Continue on to this paper to explore a service desk offering that will help you bring the benefits of SaaS to your IT service management function.
Posted: 04 Mar 2013 | Published: 31 Dec 2012
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How real-time performance data can enhance your networks
sponsored by CA Technologies
EGUIDE:This expert guide examines the new generation of network management and monitoring and how these tools have evolved to give network managers insight into ensuring the best performance.
Posted: 02 Oct 2013 | Published: 02 Oct 2013
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End user response shouldn't be optional
sponsored by CA Technologies
WHITE PAPER:What is it that organizations are missing when trying to pinpoint network issues? Find out more in this resourceful white paper that unveils the importance of end user response monitoring.
Posted: 30 Sep 2013 | Published: 30 Sep 2012
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