All resources sponsored by:

IBM and Crossview

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Solution Spotlight: Tie Contact Center and IT for Strong Customer Experience Management
sponsored by IBM and Crossview
EGUIDE:It is a reality for many organizations that the IT department and contact center have a big gap in communication and collaboration leading to frustration and project delays. This exclusive resource will help you learn how to bridge the communication gaps between these two departments and set common goals to deliver a seamless customer experience.
Posted: 18 Feb 2013 | Published: 18 Feb 2013
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Solution Spotlight: The Role of a Chief Customer Officer in Leading Customer Experience Management
sponsored by IBM and Crossview
EGUIDE:Access this exclusive resource to find out how chief customer officers are cultivated inside the company and come from a variety of different backgrounds. Discover why brining a chief customer officer on board can help your organization refocus on the increasingly important customer experience management.
Posted: 18 Feb 2013 | Published: 18 Feb 2013
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Solution Spotlight: Creating a Strong Customer Experience Management Strategy
sponsored by IBM and Crossview
EGUIDE:In this e-guide, learn how to resolve communication issues between theĀ IT and contact centerĀ departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more.
Posted: 05 Dec 2012 | Published: 05 Dec 2012
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