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Salesforce.com™ CRM Integration into the Contact Center
sponsored by AMC Technology
WHITE PAPER: This technical integration brief explains how the Salesforce.com CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from...
Posted: 09 May 2008 | Published: 01 May 2008
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TOPICS:  Contact Centers | CRM | Customer Service | Integration
SAP™ CRM Integration into the Contact Center
sponsored by AMC Technology
WHITE PAPER: This technical integration brief explains how the SAP CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.
Posted: 09 May 2008 | Published: 01 May 2008
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TOPICS:  Application Integration | Call Center Software | Call Centers | Contact Center Software | Contact Centers | CRM | Customer Service | Marketing | Sales | SAP (Product) | User Experience
Microsoft Dynamics™ CRM Integration into the Contact Center
sponsored by AMC Technology
WHITE PAPER: This technical integration brief explains how the Microsoft Dynamics CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software f...
Posted: 09 May 2008 | Published: 01 May 2008
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TOPICS:  Contact Centers | CRM | Customer Service | Integration | SQL Server
Oracle PeopleSoft CRM Integration into the Contact Center
sponsored by AMC Technology
WHITE PAPER: This technical integration brief explains how the PeopleSoft CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.
Posted: 09 May 2008 | Published: 01 May 2008
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TOPICS:  Application Integration | Call Center Software | Call Centers | Contact Center Software | Contact Centers | CRM | Customer Service | Marketing | Oracle (Product) | PeopleSoft (Product) | Sales | User Experience
Oracle Siebel Integration into the Contact Center Technical Integration Brief
sponsored by AMC Technology
WHITE PAPER: This technical integration brief explains how the Siebel CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.
Posted: 09 May 2008 | Published: 01 May 2008
Get This Now
TOPICS:  Application Integration | Call Center Software | Call Centers | Contact Center Software | Contact Centers | CRM | Customer Service | Marketing | Oracle (Product) | Sales | User Experience
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