Verint Systems

EGUIDE:Consult this expert e-guide to uncover how you can provide customer support across multiple communication channels. Assisting customers efficiently is imperative to the reputation of your business. This e-guide covers best practices for managing multiple channels, so you can prepare for communication from every angle.

Posted: 13 Feb 2013 | Published: 13 Feb 2013

WHITE PAPER:The way you strategize your customer service and interactions is changing thanks to abundance of ways for your customers to reach your business. Read this white paper to learn how to adapt to these changes.

Posted: 03 Nov 2011 | Published: 03 Nov 2011

WHITE PAPER:Enhance your company's customer experience with this advice from Kathleen M. Peterson, Founder and Chief Vision at Officer Power House Consulting.

Posted: 02 Nov 2011 | Published: 28 Oct 2011

WHITE PAPER:As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance.

Posted: 03 Apr 2008 | Published: 01 Apr 2008

CASE STUDY:ULTRA and ULTRA analytics have equipped AAA Washington to more readily meet its compliance requirements and customer experience objectives.

Posted: 03 Apr 2008 | Published: 01 Dec 2006

WHITE PAPER:By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value.

Posted: 03 Apr 2008 | Published: 01 Dec 2007