All resources sponsored by:

Verint Systems

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A 360° Approach for Analyzing the Voice of the Customer Across Multiple Communications Channels
sponsored by Verint Systems
WHITE PAPER:The way you strategize your customer service and interactions is changing thanks to abundance of ways for your customers to reach your business. Read this white paper to learn how to adapt to these changes.
Posted: 03 Nov 2011 | Published: 03 Nov 2011
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What Senior Management Needs to Know and Do About the Customer Experience
sponsored by Verint Systems
WHITE PAPER:Enhance your company's customer experience with this advice from Kathleen M. Peterson, Founder and Chief Vision at Officer Power House Consulting.
Posted: 02 Nov 2011 | Published: 28 Oct 2011
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Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics
sponsored by Verint Systems
WHITE PAPER:As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance.
Posted: 03 Apr 2008 | Published: 01 Apr 2008
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Verint Solutions in Action AAA Washington: A Case Study
sponsored by Verint Systems
CASE STUDY:ULTRA and ULTRA analytics have equipped AAA Washington to more readily meet its compliance requirements and customer experience objectives.
Posted: 03 Apr 2008 | Published: 01 Dec 2006
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Top 10 Tips on Getting Started with Speech Analytics
sponsored by Verint Systems
WHITE PAPER:By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value.
Posted: 03 Apr 2008 | Published: 01 Dec 2007
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