WHITE PAPER:
This document is based on a Portrait Software/TechTarget webcast entitled "The Secret Behind Successful Retention Programs: Next-Generation Analytics."
PODCAST:
This podcast provides listeners with an insight into how top-performing financial and telecommunication companies are driving the best possible results from retention programs.
WEBCAST:
The theme of this webcast is that analytics drives better marketing decisions and improves customer retention. It examines the shift away from creative dominated marketing to one driven by analytics, where customer insight produces optimal results.
Posted: 27 Mar 2008 | Premiered: Available On Demand
WHITE PAPER:
In today's competitive markets, companies must turn their contact centers into centers of profitable growth by optimizing the customer experience. Discover how to strategically optimize your contact centers.
CASE STUDY:
Nationwide needed an IT system that could support customer care across its customer-facing channels, including call centers, branches and Internet. Read this case study and see how Nationwide maximized the value of its customer interactions.
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