All resources sponsored by:

LogMeIn, Inc.

9 Matches
Empower Your Techs with Video-Aided Remote Support Tools
sponsored by LogMeIn, Inc.
ANALYST REPORT:Only using the phone to troubleshoot a software issue can be challenging, especially when technical issues are hard to describe. Uncover the business advantages of using video-aided remote support features. Plus, learn strategies for supporting the rise of IoT and diverse mobile device types.
Posted: 25 May 2016 | Published: 31 Jul 2015
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What Matters Most in a Remote Support Tool
sponsored by LogMeIn, Inc.
WHITE PAPER:Explore survey results of IT decision makers across the US using remote support tools. Discover what 6 features and functionalities matter most in their remote support software.
Posted: 24 May 2016 | Published: 31 Dec 2015
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Video Collaboration in the Field: Resolve Issues Faster
sponsored by LogMeIn, Inc.
WHITE PAPER:As customer expectations rise and competition becomes more intense, service organizations need a way to resolve issues faster. Explore how collaborative video tools can improve issue resolution and deliver better customer experiences.
Posted: 24 May 2016 | Published: 31 Jul 2015
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Empowering Support Techs with Clientless Remote Software
sponsored by LogMeIn, Inc.
WHITE PAPER:A challenge facing IT groups today with respect to remote support is how they plan to deal with the fragmented device landscape. Explore how clientless remote software can overcome remote support issues for new device types.
Posted: 23 May 2016 | Published: 31 Oct 2015
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Guide to Selecting the Right Remote Support Tool
sponsored by LogMeIn, Inc.
WHITE PAPER:Remote support tools can help agents troubleshoot a device quickly, boost agent productivity, and reduce travel costs – but which one is right for your enterprise? Learn how to find a remote support tool that delivers a strong ROI.
Posted: 20 May 2016 | Published: 31 Dec 2015
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Industry Report: Revolutionizing Tech Support with Video
sponsored by LogMeIn, Inc.
WHITE PAPER:Examine how live video links can improve the tech service and support process. Learn how this video strategy can overcome the limitations and costs of traditional phone support by helping techs walk through repairs and replacements, direct customers to type commands correctly, and more.
Posted: 17 May 2016 | Published: 26 May 2015
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Legacy Tools: Not Built for Today's Helpdesk
sponsored by LogMeIn, Inc.
WHITE PAPER:Explore the challenges of a remote and mobile workforce and find out information to choosing new helpdesk support tools to meet the needs of all your employees.
Posted: 24 Jan 2012 | Published: 24 Jan 2012
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Legacy Remote Control Tools: Not Built for Today’s Helpdesk
sponsored by LogMeIn, Inc.
WHITE PAPER:This paper explores the challenges and hidden costs of supporting a remote workforce with legacy tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to reduce costs.
Posted: 17 Jan 2011 | Published: 11 Jan 2011
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Legacy Tools: Not Built for Today's Helpdesk
sponsored by LogMeIn, Inc.
WHITE PAPER:This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.
Posted: 16 Sep 2009 | Published: 16 Sep 2009
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