Recent Avaya-sponsored research conducted by Forrester Consulting on unified communications in financial services revealed that 50% of financial services employees are mobile 25% of the time during the work week. Read this for the details. (White Paper - August 22, 2008)

VoIP is a new communications technology that brings with it several new capabilities that really change the meaning of the term telephone call. This guide will give you a better understanding of VoIP so you can see what it can do for your business. (White Paper - August 1, 2008)

Craig Wilson, Principle Business Communications consultant and Bruce Mazza, Director of Avaya Intelligent Branch Solutions join Nick Lippis to discuss strategies that create value within branch offices through intelligent communication solutions. (Podcast - June 26, 2008)

This paper documents a real-world field study that concludes the availability and call quality of VoIP over Multi-protocol Label Switching (MPLS) is comparable to that of VoIP over the public Internet. (White Paper - September 1, 2005)

The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Avaya IP Telephony solutions specifically for the branch environment within their organizations. (White Paper - March 31, 2007)

Employing home agents allows you to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program. (White Paper - February 1, 2008)