This white paper details the the Avaya Voice Portal and Dialog Designer solution architecture, which combines the SOA approach embedded within the software elements of Avaya�s Voice Portal and Dialog Designer solutions.
(White Paper - March 1, 2007)
Avaya Intelligent Customer Routing improves customer service and acts as the bridge between the past and the future while addressing key management and IT needs by providing a more flexible and adaptable architecture.
(White Paper - March 1, 2008)
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