Read this E-Guide for a better look at how the value of UC will, at first, be less of a financial issue and more of a productivity improvement issue-and increased productivity eventually translates into financial benefits. (White Paper - September 4, 2008)

This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs. (White Paper - March 1, 2008)

Technology for the sake of technology is not the endgame. The benefits that are derived in workplace environments are driving many companies to transform operations into more productive, cost-effective, secure and customer-centric operations. (White Paper - August 1, 2007)

Extraordinary Customer Service explores the contact center as a strategic part of your enterprise--where you can leverage differentiated services to provide a superior customer experience that can build brand loyalty and increase profits. (Book - May 1, 2008)

Avaya Intelligent Customer Routing improves customer service and acts as the bridge between the past and the future while addressing key management and IT needs by providing a more flexible and adaptable architecture. (White Paper - March 1, 2008)