The Avaya Unified Communications for Teleworkers solution provides at-home employees the tools that help them stay connected, productive, and satisfied--and IT staff the technology to minimize management complexity.
(White Paper - March 3, 2008)
This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs.
(White Paper - March 1, 2008)
Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure.
(White Paper - March 1, 2007)
This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center.
(White Paper - February 8, 2008)
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