An alignment masterpiece at PBS: IT chief Andre Mendes and operations VP Gwen Wood join forces to push public television into the 21st century. (Journal Article - May 1, 2005)

At online grocer FreshDirect LLC, technology doesn't support the business strategy; it is the business strategy. (Journal Article - February 1, 2007)

Outsourcing is the quest to offload either commodity or very specialized activities, so that staff can focus on work that truly adds value to the business. (Ezine - September 1, 2008)

From atop the peak of ERP integration, North Coast's CIO reflects on his company's journey. (Journal Article - November 1, 2006)

Recently I had the opportunity to practice spontaneous negotiation during my annual fishing trip to Alaska, it seems that a local and I had been planning to fish the same stretch of river at the same time. (Journal Article - July 1, 2005)

If our estimates hold, we will complete our ERP project 18 months after we started searching for a new system. We chose carefully, after negotiating for six months. (Journal Article - August 1, 2005)

Even more than solid infrastructure, strong vendor relationships have created smoother business processes. (Journal Article - October 1, 2006)

Over the past eight months, our intrepid search team has typed and scribbled reams of notes about our ERP options, two companies from the original 22 survive. (Journal Article - June 1, 2005)

When Joshua Dees became the head of IT at Black Diamond Equipment Ltd., a storied maker of rock and ice climbing gear, he spent much of his first year figuring out how to take the company to the next level. (Journal Article - December 1, 2007)

Korbel CIO Robert Barnes has brought 21st century IT to a 19th century company, fixing an errant ERP project and BI system in the process. (Journal Article - October 1, 2007)