Korbel CIO Robert Barnes has brought 21st century IT to a 19th century company, fixing an errant ERP project and BI system in the process. (Journal Article - October 1, 2007)

From atop the peak of ERP integration, North Coast's CIO reflects on his company's journey. (Journal Article - November 1, 2006)

Even more than solid infrastructure, strong vendor relationships have created smoother business processes. (Journal Article - October 1, 2006)

Paul Newman starred as an irrepressible inmate in a Southern prison in the 1967 movie Cool Hand Luke. In one scene, Strother Martin playing the captain of Road Prison 36, shakes his head at the recently captured, leg-ironed prisoner. (Journal Article - October 1, 2005)

Corporate knowledge, a company's most valuable and volatile resource, is sometimes like Silly Putty: It can be distorted as it is absorbed and can disappear forever before it can be transferred. (Journal Article - September 1, 2005)

If our estimates hold, we will complete our ERP project 18 months after we started searching for a new system. We chose carefully, after negotiating for six months. (Journal Article - August 1, 2005)

Recently I had the opportunity to practice spontaneous negotiation during my annual fishing trip to Alaska, it seems that a local and I had been planning to fish the same stretch of river at the same time. (Journal Article - July 1, 2005)

Over the past eight months, our intrepid search team has typed and scribbled reams of notes about our ERP options, two companies from the original 22 survive. (Journal Article - June 1, 2005)

Midsized manufacturers seeking to globalize must meet the same challenges that the enterprise titans do, yet their budgets and IT staffs are tiny by comparison. (Journal Article - June 1, 2005)

After listening to ERP vendors extol their virtues in canned demonstrations and fine restaurants across America, we desperately needed to talk with users who could tell us the real story about the vendors and products. (Journal Article - May 1, 2005)