Improve customer service efficiency and reduce costs: Samsung’s transformation story

Samsung Electronics Benelux aimed to enhance its customer service operations for seamless consumer access and efficient agent support.

By partnering with Teleperformance, known for innovation, they introduced intelligent automation for 24/7 support, boosting team productivity. This initiative led to improved NPS scores and reduced cost per contact.

Explore the detailed case study to uncover the success story and connect with Teleperformance for further insights.

Vendor:: Teleperformance
Posted:: Mar 14, 2024
Published:: Mar 14, 2024
Format:: PDF
Type:: Case Study

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