Should CX teams be implementing video for customer acquisition and support?

25% of organizations have integrated video chat and video kiosks to enhance customer service. Moreover, 59% of leaders anticipate the progression of video chat usage, with 60% expecting the same for video kiosks.

Despite this, some remain uncertain about the technology, hesitating to implement it. This guide delves into the reasons behind the increased adoption, outlining the pros and cons of video channel to help you determine their suitability for your needs.

Access the guide from Ryan Strategic Advisory in partnership with Teleperformance for further insights and to explore more.

Vendor:: Teleperformance
Posted:: Mar 15, 2024
Published:: Mar 15, 2024
Format:: PDF
Type:: eBook

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