Report: Balancing human & digital engagement as a bank

Today, banks are challenged to balance human engagement and digital interactions – a high-wire act, Avanade explains in this research report.

So, why is the pursuit a challenging one, and how can your bank successfully approach it?

Dive into the 18-page report to discover:

Top challenges to blending human and digital throughout the customer journey
Common roadblocks for customer-facing staff
6 recommendations for balanced engagement
And more

Vendor:: Avanade
Posted:: Feb 25, 2024
Published:: Feb 26, 2024
Format:: HTML
Type:: Research Content

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