Conversational AI in the contact center: Benefits and challenges

As contact center teams continue to struggle to accurately catalog large amounts of customer information through their conversations, many organizations have turned to conversational AI tools to help achieve their goals.

But what exactly are the benefits of AI? What are the challenges and how do you combat them? And most of all, is AI actually worth it for your company?

Browse this article to learn more.

Vendor:: InflowCX
Posted:: Feb 29, 2024
Published:: Feb 29, 2024
Format:: HTML
Type:: Blog

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