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From digital transformations to omnichannel revolutions, to cloud migrations, to AI augmentations, contact center leaders have ample reason for enthusiasm. They have undeniable opportunities to elevate operational performance while delivering frictionless, personalized, predictive, and proactive experiences at scale.

The question is will they seize these opportunities by 2030?

To answer this question, dive into this e-book, where CCW Digital has surveyed the customer contact community to envision the contact center of 2030.

Vendor:

Foundever

Posted:

Dec 27, 2023

Published:

Dec 28, 2023

Format:

HTML

Type:

eBook