Reducing MTTR from 2 hours to 30 minutes

Each month, the IT teams at CorCystems Managed IT Services encounter up to 700 escalation tickets. To reduce network incidents’ MTTR, the business set out to standardize the workflows of the tickets.

This case study charts CorCystems’ journey to success, exploring how the IT teams can now address escalation tickets in less than 30 minutes – instead of in 2 hours.

Continue on to learn about the tool that supports those results.

Vendor:: Auvik Networks, Inc.
Posted:: Dec 22, 2023
Published:: Dec 22, 2023
Format:: HTML
Type:: Case Study

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