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Because employees are increasingly dependent on technology and IT ecosystems are more complex than ever, the total number of service desk tickets is skyrocketing. In the last three years alone, organizations have seen a 35% increase in the total volume of support tickets.

Plus, the amount of time it takes to handle each ticket has increased to nearly 10 minutes.

To resolve more tickets, faster, service desk analysts need fewer tools that are simpler to use. Download this e-book to learn how Zscaler can help IT teams:

• Meet SLAs by leveraging intuitive monitoring tools
• Reduce MTTR with AI to escalate tickets with confidence
• Unify monitoring silos across devices, networks, and apps with a single solution

Vendor:

Zscaler

Posted:

Nov 30, 2023

Published:

Nov 30, 2023

Format:

HTML

Type:

eBook