Contact centers & speech analytics: How to raise NPS scores

For many customer service teams, the contact center is considered the ultimate customer experience (CX) hub and a key indicator of an organization’s performance. So, when NPS scores mean everything, how can companies and their contact centers enhance their CX operations and elevate their scores? Speech analytics may be your answer.

Browse this article to gain more insight into speech analytics and discover the 6 key ways this technology can help you raise your NPS scores, including:

Predict NPS, C-SAT, and CES scores from every interaction
Identify customers at risk of churning
And 4 more

Vendor:: Hinduja Global Solutions
Posted:: Dec 15, 2023
Published:: Dec 15, 2023
Format:: HTML
Type:: Blog

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