The key to testing & troubleshooting agent processes
When this cloud-based contact center solution provider became concerned about the consistent quality and efficacy of their technology, they sought out a way that they could test and troubleshoot their processes and potential issues for agents.
Luckily, they found Cyara, who was able to implement connection tests and help them achieve:
- Customizable, brandable tools to self-assess quality
- Easy to access, detailed data for issues that arise
- And more
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