5 questions to ask about virtual agents

Help desk automation is an imperative for IT service management (ITSM) to ensure workforce productivity without sacrificing employee satisfaction. With that in mind, you may be considering ServiceNow Virtual Agent to automate your service desk.

This e-book will help you with your evaluation process. It is divided into two sections:

5 questions to ask ServiceNow about their virtual agent
5 reasons why ServiceNow customers choose Espressive Barista

The goals for any virtual agent should be: (1) high employee adoption; (2) high ticket resolution; (3) fast time to value; (4) unlimited scalability; and (5) budget reduction. Can the ServiceNow Virtual Agent deliver that?

Vendor:: Espressive
Posted:: Aug 25, 2023
Published:: Aug 26, 2023
Format:: HTML
Type:: eBook

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