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The IT Service Desk often stands between a caregiver and their patient. Download this e-book for best practices that can help your health system use service desk metrics to drive process improvement and physician, staff, and patient satisfaction. See how building flexibility and automation into your service desk can lead to physician satisfaction. How do metrics and Service Level Agreements (SLAs), either for an outsourced or in-house support model, measure up?

Read the case study of health systems who used first call resolution metrics to identify gaps in processes. Learn where the sweet spot is in finding the right balance of support, value, and customer satisfaction.

Vendor:

CereCore

Posted:

Aug 18, 2023

Published:

Aug 18, 2023

Format:

HTML

Type:

eBook