How a perfume retailer overcame phone-system issues

Insufficient queue management, no call-reporting functionality, an inability to integrate with their CRM platform—these are three of the many challenges that The Fragrance Shop’s existing phone solution posed to the business.

So, the perfume and beauty retailer set out to evolve their phone system. How did they accomplish that mission?

Dig into this case study to follow The Fragrance Shop’s journey to the sweet smell of success.

Vendor:: Sangoma Technologies
Posted:: Jul 10, 2023
Published:: Jul 11, 2023
Format:: HTML
Type:: Case Study

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