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So what is problem management and what does it aim to achieve? And how is it different from incident management? This extract from Michael G Hall’s book, Problem Management, an implementation guide for the real world, explains how problem management differs from incident management and looks at the differences between reactive and pro-active problem management. The book draws on the principles of ITIL.
- Vendor:
- TechTarget ComputerWeekly.com
- Posted:
- Feb 8, 2021
- Published:
- Jun 29, 2015
- Format:
- Type:
- Book
