The Multichannel Mandate: Ready, Set, Automate

Organizations need to start thinking about bridging data and operation gaps across departments as customers now expect a more unified approach when they contact a brand.

In this e-book, CRM expert Scott Sachs explores various automation technologies that organizations need for a cost-effective contact center.

Read on to gain an understanding of:

Outlining the nuts-and-bolts technology needed for a contact center infrastructure that can respond to shifting business demands
Staffing and training tools that help effectively manage a crack team
And more

Vendor:: TechTarget Customer Experience
Posted:: Feb 8, 2021
Published:: Mar 20, 2015
Format:: PDF
Type:: eBook

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