You've requested...

Share this with your colleagues:

Transforming your Contact Center…”SIP-ly” Stated

If a new window did not open, click here to view this asset.

Download this next:

The right IP phone for your business

Despite the rise of smartphones and tablets, many organizations still depend on the IP telephone, because of its reliability and functionality.

But with hundreds of models on the market and a plethora of available features, how do you choose the right one for your business? This issue of Network Evolution dials in on that question and more.

Also in this issue:

  • Why businesses should consider what would happen to their data traveling over undersea cables in the event of a major submarine fiber outage
  • How some organizations are deploying Cisco ACI and VMware NSX in the same networks
  • Network visibility in hybrid IT environments
  • Q&A with network engineer Ha Lam

These are also closely related to: "Transforming your Contact Center…”SIP-ly” Stated"

  • VoIP comes to call: Overcoming aging PBX infrastructure

    Business today moves at a rapid pace—but oddly enough, voice communication technology lags behind. Many businesses are still relying on aging TDM PBX systems to deliver voice communication to employees. But continuing to invest in aging voice equipment will cost you—systems outages to lost calls affect employee productivity and your customer’s ability to contact you.

    Discover how to improve employee productivity and enhance customer experience—within IT’s budget—by implementing more agile VoIP. Choose the right combo of VoIP for your business—whether hosted or SIP trunk—and examine its multitudinous business benefits.

  • Is your DNS causing your app performance to slip?

    Abstract: If it sounds weird that DNS could have an impact on your web performance, it's not. Many trends in websites and applications have come about in recent years that have led to sluggish performance and can be linked directly to poor DNS including:

    • Rise of modular websites
    • Web content with too short of a TTL
    • Content Delivery Networks and Global Server Load Balancing

    Download the Knowledge Brief from Aberdeen to learn more about how to remedy this for your company and what common practices actually cause this lag in DNS. 

Find more content like what you just read:

  • Picking the right VoIP path: 3 methods for VoIP success

    Discover the top 3 things you need to know to succeed with VoIP today—including how to avoid the money drain of legacy PBXs—as well as the risks and rewards VoIP affords. Access this post to improve employee productivity and reduce communications costs by increasing network capacity.

    Download

  • A Golden Age Dawns for Network Services

    Advanced network technology options have expanded, offering enterprises better, but cheaper, options for network services.

    Download

  • Legacy phones eating at bandwidth and budget? Consider VoIP

    Learn how to save your organization thousands of dollars by upgrading older TDM systems to VoIP—recovering productive hours from IT staff to put toward new initiatives. Integrate VoIP into your modern digital infrastructure to unify communications and mobilize your workforce for even greater productivity.

    Download

  • VoIP handles the surge of next-gen com: The top 5 benefits

    Explore the top 5 business benefits you will receive by making the switch to VoIP from PBX—fulfilling the need for higher performance standards, simpler network operations, and seamless incorporation of new communications apps. Read on to see why you should consider VoIP.

    Download

  • The Four Elements of IS-IS

    This informative guide discusses 4 key elements for the implementation of Intermediate System - Intermediate System (IS-IS).

    Download

  • The Four Elements of OSPF

    This whitepaper explores 4 key elements for the implementation of open shortest path first (OSPF).

    Download

  • Safe and reliable communication made simpler

    It's important to enable reliability and security for conversations with customers, colleagues and partners in order to ensure clear and concise communication across all platforms. Download this infographic to learn how SIP can help you optimize your voice communication network.

    Download

  • SIP trunking vs. cloud hosted VoIP: Is there a "right" path?

    Changing voice systems is not a trivial matter. Determine which is the right VoIP migration path your organization—cloud-based hosted VoIP or premises-based SIP trunking. Read on to learn when to consider SIP trunking over hosted VoIP (and vice versa) based on your long-term plans.

    Download

  • Pinpoint which ERP system is right for you

    ERP systems have numerous components, functions and ways to be deployed. Finding the right ERP system for your needs can be a daunting task. Access our expert guide, Buying ERP: Requirements, Use Cases, Features, and find the right one for your business needs.

    Download

  • How to update ITSM systems: Migration best practices

    Access this white paper to explore how to implement modern, cloud-based ITSM easily and cost-effectively. Discover migration best practices that will help you accelerate your most important services with automation, streamline delivery, create consumer-like service experiences, and more.

    Download

  • Uncover new business opportunities with HANA

    The ability to process rapid-firing reams of IoT data can help you make it in our mobile-, social-, and cloud-driven era. In this guide, learn from experts how you (and how certain tools) can provide a smooth, effective digital transformation for maximum benefits.

    Download

  • API integrations: How retailers are boosting mobile app performance

    Explore how an API management platform provides seamless integration across multiple channels and ensures easy communication between your company and its employees, customers, and partners. Find out how retail companies like Coca Cola have already started to leverage APIs to change the transaction experience and boost customer relations.

    Download

  • Choose the Right Digital Strategy for Your Organization

    Avoid digital emergencies by investing in the right digital strategy. Discover the 4 main factors for success.

    Download

  • How modernizing your DB can improve your business

    Access this white paper to learn why many organizations struggle to develop an integrated technology strategy, and how a strong Oracle database could drive your company's digital transformation. Inside learn the quantifiable benefits of moving to a hyper-converged platform, a strategy for modernizing your Oracle database, and more.

    Download

  • Engagement equals empowerment: 5 steps to stronger CRM

    When it comes to customer relationships, engagement equals empowerment. Access this white paper to explore five ways CRM tools can help you improve the relationship you have with your customers.

    Download

  • Most-cited triggers for taking infrastructure action: IT pros weigh in

    Based on a survey conducted by IDG, discover how your fellow IT leaders weigh the risks and benefits associated with infrastructure change and get expert insight into the most-cited triggers for taking action. Access now to learn how, in particular, converged systems are streamlining digital transformation.

    Download

  • EMM and IoT: How different industries are leveraging

    Learn how to help drive and enable IoT use cases in your organization, and how the convergence of EMM and IoT provides broader control and visibility over connected devices for smarter, real-time operational decisions.

    Download

  • Agile customer care effectiveness: What research shows

    Constellation Research has compiled extensive research and in-depth interviews of businesses that have implemented agile customer care strategies. Discover what analysts have revealed to work for real organizations.

    Download

  • Where IVR fits into your customer experience strategy

    64% of consumers start their customer service journeys online. Where are the rest going? Access this white paper to learn about automated phone's role in customer experience and what your company can do to meet customer expectations.

    Download

  • Selecting a Hosted Email Solution: A Step-by-Step Guide

    Not all hosted email options are equal. Learn to define your business and tech needs so that you make the right choice.

    Download

  • 3 pillars of customer engagement

    Customer engagement is the central ingredient to improving long term customer retention rates. This resource describes the three pillars of customer engagement required to derive maximum value from every customer interaction.

    Download

  • The pros and cons of DBaaS adoption

    This 451 Research report explores some of the trends in DBaaS adoption, as well as weighs the potential benefits and challenges which DBaaS brings to the table such as long-term savings, either real or imagined security issues facing cloud software, the immense flexibility that DBaaS offers compared to that of physical servers, and more.

    Download

  • Why Database-as-a-service benefits outweigh adoption obstacles

    This vendor-neutral review conducted by 451 research reveals what makes DBaaS adoption so attractive. As proactive enterprises look to maximize their ROI in terms of on-premises database deployments, now they can discover the benefits of DBaaS and how to avoid adoption hurdles and potential security risks down the road.

    Download

  • Pros of self-service BI and cons of traditional BI

    Discover why institutions of higher education need predictive analytics in order to meet today's educational needs. Plus, learn how you can move past traditional business intelligence and embrace agile, self-service analytics.

    Download

  • Pros and cons of Salesforce Sales Cloud

    In this 3-part expert handbook, learn how Salesforce Sales Cloud strives to make data entry easy for sales reps and create CRM data that's clean, accurate and complete. Take a closer look at Salesforce Sales Cloud and its pros and cons.

    Download

  • 5 stages of digital transformation success

    As more companies undergo digital transformations, we're seeing a clearer path to success emerge. Explore the 5 stages of delivering Oracle database technology modernization and learn several best practices that can be applied to other areas of your digital transformation strategy.

    Download

  • 6 ways to improve your sales pitch

    In this e-book, discover 6 tips for revamping your sales pitch for managed services that will speak to the needs of today's customers. Learn how to overcome price concerns, set your company apart from the competition, and more.

    Download

  • Learn the 7 dos and don'ts of call center management

    In this expert e-guide you'll find some helpful hints as to how you can identify the proper metrics needed to produce meaningful contact center KPI's. In addition, read 7 dos and don'ts of call center management to help you nourish your agent's best CRM practices.

    Download

  • Case Study: AME Healthcare Revolutionizes Patient Care

    Learn how better IT allowed a healthcare provider to deliver more accurate patient data faster, enabling better care.

    Download

  • Expanding the customer experience to reach all channels

    Find out what you should know about providing a high quality customer experience across all channels.

    Download

  • Retail, meet APIs: Top tips for technology in the retail world

    This whitepaper considers the changing world of retail, and what role technology can play in it. Read on to discover the challenges facing retailers, especially when it comes to implementing large systems, and what recommendations could help you.

    Download

  • Deliver radical business change with ITSM: A 3-part guide

    In this e-book, exclusively designed for CIOs, you will discover how to deliver radical business change with ITSM, as well as see how a well-implemented IT asset management strategy could help protect your company against license compliance audits by software vendors.

    Download

  • IT services: 5 key initiatives for employee productivity

    To optimize the productivity and happiness of the workforce, it's critical that they see the service desk as effective, pleasant, and easy to work with. This Forrester resource reveals 5 key initiatives that can maximize the effectiveness of your service desk.

    Download

  • Improving CX with Agile Business Processes for Dummies

    Learn how to enhance the customer experience through automated business workflows and forms.

    Download

  • How APIs helped Argos supercharge their mobile strategy

    Access this case study to discover how Argos enabled secure digital retail and seamless integrations across a variety mobile devices and platforms by implementing an API-based strategy to build apps in both open and closed development communities.

    Download

  • The Future of Insurance

    CIOs and IT departments in the insurance industry must strive to create an environment that will support the business focusing on future innovations, according to this report from Trustmarque.

    Download

  • Tips and Techniques to Pass the PMP® Exam

    Passing the Project Management Professional® (PMP) certification exam can seem like a daunting task when project managers first decide to take the leap. Following the best practices outlined here can put you on the road to certification and will have you prepared for your PMP® Boot Camp.

    Download

  • Why databases are moving to hyper-converged platforms

    Legacy environments can no longer keep pace with today's business needs. You need to be agile, improve customer experience, and take advantage of the cloud. Learn how to modernize your Oracle database and how hyper-converged platforms stand to benefit your business.

    Download

  • 4 ways to digitize the omnichannel contact center

    Today, less than 50% of customers are satisfied when switching channels. Learn how to optimize the digital experience in the contact center with a consistent experience for customers.

    Download

  • Smart Cities: The anywhere working city

    This report from Microsoft presents a vision for the development of smart cities which bring together technology, architecture and people.

    Download

  • Analyst Insight: Is There a Smart City Market?

    The value of the IT market for smart cities globally is approximately $35bn, according to this in depth analysis from Ovum.

    Download

  • Mastering ERP: Why cloud is vital to data migration

    A recent Gartner study found that between 20% and 28% of IT projects were considered failures mainly due to cost or time overruns. Learn 3 ways an ERP transformation can help you run smoother, why data migration is necessary for the future your business, the characteristics of a successful migration project, and 3 benefits of a cloud migration.

    Download

  • Global Connectivity Index 2015

    Which countries are the most digitally advanced? Find out in the 2015 Global Connectivity Index, which ranks 50 economies for their use of IT, telecommunications and digital technology.

    Download

  • A CIO's guide to evaluating transformative IT outsourcing

    Dive into this exclusive CIO's guide to discover how to transform your IT operations by way of data center outsourcing. Learn how you can gain better efficiency, service, and disaster preparedness, as well as see why a quantifiable impact analysis is the first critical step to your IT transformation.

    Download

  • Interactive Marketing eBook: It’s all about the Journey

    No matter where you are on your journey to Interactive Marketing, you can get there with the right marketing software solutions. When you achieve effective, efficient, measurable marketing that creates meaningful dialogue, you ensure increased lifetime customer value. This eBook reveals just some of the important steps along the journey.

    Download

  • How Allergan streamlined supply chain operations

    Access this case study to learn the business impacts Allergan, a global pharmaceutical company, realized when they adopted integrated demand planning and scheduling tools, including improved inventory management, increased data integration, and more.

    Download

  • Increase VM storage with flash

    The zero-latency, high-performance capabilities of flash-based storage can tackle virtual machine performance issues. But what's the best way to implement flash for maximum performance?

    Download

  • How intelligent CTOs control IT chaos with proactive capacity planning

    In this white paper, learn about the common causes of IT chaos, and how to overcome these challenges by leveraging predictive analytics, intelligent capacity planning, and more.

    Download

  • Unified workspace enables 24/7 access to apps and content

    Whether you're in the public or private sector, workspace aggregation can enable a more agile workplace with minimal IT effort. Access now to read 5 case studies that exemplify the numerous cost saving and improved performance benefits of a unified workspace.

    Download

  • 4 steps to data-driven customer engagement

    This resource explains how a data-driven, customer-focused marketing process can help you engage customers. Learn four steps to boost marketing returns.

    Download

  • Solutions to Accelerate Compliance With Government Mandates

    Healthcare pay systems are challenged to meet regulatory demands. Discover solutions to comply with industry standards.

    Download

  • 6 reasons why you should be proactive against the inevitable cybercrime

    In this white paper, Forrester Research describes the six most significant changes coming to security economics, government policy, the role of business in 2016 and what you should do about them.

    Download

  • RFP essentials for virtual desktop and app delivery

    Find out how create a Request for Proposal (RFP) in support of virtual desktop and application delivery by looking at three key areas to a successful workspace transformation – people, process, and technology.

    Download

  • Managing Integrated Communications, Consumerization and Security: Best Practices

    This E-Guide explores the necessity of integrated communications and how they are changing the collaboration and productivity of many organizations. View now for best practices to tackling the challenges you are likely to face and to meeting the needs of integrated communications – for both your organization AND your end-users.

    Download

  • How to transform your digital customer experience

    In this thought-provoking report, Brian Solis, a digital analyst and futurist, identifies the gaps and closes the loop in digital transformation.

    Download

  • Easily managed infrastructure to improve every facet of business

    This e-book highlights a series of case studies that detail how a wide range of organizations have utilized the Splunk platform in real-world environments to solve problems, such as gain a better understand their digital audience, build a better business process, determine the highest value leads, and more.

    Download

  • Accenture Technology Vision 2016

    Leading companies that develop a people first approach will win in today's digital economy, according to the latest global technology trends report from Accenture.

    Download

  • CRM analytics takes sales teams beyond metrics

    Metrics aren't answers; they are prompts for questions that probe statistics for deeper insight. Discover the simplest way to find the actionable insights hidden in your data analytics. Learn best practices and considerations for using metrics in analytics and see how to turn them into powerful tools.

    Download