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Transforming your Contact Center…”SIP-ly” Stated

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Assure quality service delivery: Highlight UC pain points

It’s no secret that unified communications (UC) plays a key role in fostering a collaborative enterprise. No matter what industry you’re in, you need high quality UC to do your job—including VoIP phones, videoconferencing, instant messaging, and telepresence. However, when issues arise, knowing where the problem lies in the complex, converged voice and data multivendor landscape that is UC is often the most daunting and time consuming task.

In this webcast, you will discover how to swiftly resolve problems that affect your UC with a service assurance platform that offers end-to-end networking and data center visibility. Tune in to pinpoint the cause of your UC problems by addressing the following imperatives:

  • Call signaling problems
  • Network infrastructure issues
  • Voice & video media impairments
  • And more 

These are also closely related to: "Transforming your Contact Center…”SIP-ly” Stated"

  • Readying the Data Center for the Internet of Things

    To make the Internet of Things (IoT) reliable and stable, enterprises need to make sure their data centers are ready to handle data from more devices and sensors than ever before, with exponential growth on the horizon.

    How many "things" does the IoT era involve? In 2012, the IoT was already pegged at 1.3 billion devices worldwide; Gartner predicts that figure will rise to 20 billion by 2020. Even data centers in businesses not primarily dealing with consumer data will be affected.

    Securing the data center in the Internet of Things age is the focus of this guide. In these pages, we touch on the major security threats (like unencrypted data and users gone rogue) and also take a look at what the IoT era means for industry compliance concerns. We consider, too, how your data center will be affected by related IT developments, like cloud computing.

    To keep your enterprise data center safe in 2016 and beyond requires understanding the IoT age—what's already here and what’s to come.

  • Improve UC service delivery for better network visibility

    Cisco UC is the IP Telephony of choice in many enterprise environments and Cisco Jabber is often included.  To reduce the time to resolve problems before, during and after Cisco UC and / or Jabber rollouts and upgrades, UC and IT staff needs a service assurance solution that can quickly get to the source of problems when they occurs.

     

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