You've requested...

Share this with your colleagues:

Transforming your Contact Center…”SIP-ly” Stated

If a new window did not open, click here to view this asset.

Download this next:

The Four Elements of IS-IS

Understanding the role of each advanced IP routing protocol is critical for your business networks. 

This informative guide discusses 4 key elements for the implementation of Intermediate System - Intermediate System (IS-IS). Read now and learn more about these elements, including:

  • Operations, processes and rules for the exchange of packets
  • Construction and use of data structures
  • Configuration and verification of the entire process
  • And more

These are also closely related to: "Transforming your Contact Center…”SIP-ly” Stated"

  • The Four Elements of OSPF

    IP routing protocols is essential to the function of your organization’s network and it is important to understand the role of each advanced protocol.

    This whitepaper explores 4 key elements for the implementation of open shortest path first (OSPF). Read now and learn more about these elements, including:

    • Operations, processes and rules for the exchange of packets
    • Construction and maintenance of the routing protocol database
    • Configuration and verification of the entire process
    • And more

  • Safe and reliable communication made simpler

    For your business to succeed, it’s important that you ensure reliability and security for conversations with customers, colleagues and partners – across all communications platforms.

    Many organizations are turning to session-initiation protocol (SIP) to optimize their voice communication network.

    Download this infographic to learn how to migrate to SIP, and take advantage of:

    • Assured security
    • Efficiency that drives growth
    • Proven reliability

Find more content like what you just read:

  • No Jitter Research: The State of Cloud Communications

    In its second-annual Cloud Communications Survey, No Jitter Research set out to assess the attitudes of their enterprise audience regarding the use of cloud-hosted services to meet communications needs. Discover the Cloud Communications Survey results that provide must-have insights into the cloud's impact on communications.

    Download

  • Pinpoint which ERP system is right for you

    ERP systems have numerous components, functions and ways to be deployed. Finding the right ERP system for your needs can be a daunting task. Access our expert guide, Buying ERP: Requirements, Use Cases, Features, and find the right one for your business needs.

    Download

  • Expanding the customer experience to reach all channels

    Find out what you should know about providing a high quality customer experience across all channels.

    Download

  • Tips and Techniques to Pass the PMP® Exam

    Passing the Project Management Professional® (PMP) certification exam can seem like a daunting task when project managers first decide to take the leap. Following the best practices outlined here can put you on the road to certification and will have you prepared for your PMP® Boot Camp.

    Download

  • Network security: Why the perimeter firewall isn't enough

    This resource explains why the traditional perimeter firewall isn't enough and describes how internal segmentation firewalls can help your network react to today's advanced threats. Read on to discover what you need to look for when deciding on an internal segmentation firewall solution.

    Download

  • Customer Experience Exchange E-Zine: Issue 3

    In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.

    Download

  • Contact center software features help fulfill the customer's journey

    From cutting costs to guaranteeing a better customer service experience, contact center infrastructure updates can make a huge difference.

    Download

  • Is your DR ready for growing ransomware attacks?

    As the threat landscape evolves, you need to be able to change with it. In this expert guide, learn some of the ways ransomware operates in order to ready yourself for what may be an inevitable attack. Then, read about what tactics other companies use that allow them to be confident in the strength of their disaster recovery plan.

    Download

  • 7 essential features of a marketing-integrated contact center

    Customer experience and engagement are the newest concerns of the modern marketer, having traditionally been the area of the contact center. But while marketing is embracing a customer-centric, multichannel universe, the contact center is lagging behind. Learn why your contact center needs closer integration with marketing, and how to achieve it.

    Download

  • Your guide to mobile threat prevention

    Learn the five major threats to mobile security, how they can damage your enterprise, and what you can do to stop them.

    Download

  • 3-2-1 Contact: The Call Center in a Multichannel World

    There's no ignoring it - the role of the contact center is drastically changing, and your agents need the tools to keep up with increasing customer demands. In this expert e-guide, explore how you can modernize the tools in your contact center to empower agents to meet the constantly shifting demands of customers.

    Download

  • Lead gen 101: What to test, metrics to focus on

    In this ebook, discover some tactics to successfully generate leads, as well as how to nurture those leads to create successful, profitable campaigns. Click inside to find out how best to use website forms, pay-per-click ads, email marketing, and more to discover leads, as well as how to turn those leads into marketing successes.

    Download

  • SIP contact centers: Key benefits and potential challenges

    Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.

    Download

  • Supporting a Multichannel Contact Center

    Consult this expert e-guide to uncover how you can provide customer support across multiple communication channels. Assisting customers efficiently is imperative to the reputation of your business. This e-guide covers best practices for managing multiple channels, so you can prepare for communication from every angle.

    Download

  • 5 Great Reasons to use Colored Rack PDUs

    This whitepaper offers five reasons why you should add colored rack PDUs to your data center to help eliminate outages.

    Download

  • Prevent data center disaster with a 6-pillared response plan

    Data Center outages cost your business both time and money, you need to be able to get back online as fast as possible. Discover 6 steps to developing a comprehensive and effective plan to identify and respond to data center outages in this white paper.

    Download

  • What is your outdated phone system costing you?

    Today's business phone systems are designed to eliminate the financial and operational challenges posed by older systems. Access this e-book to uncover the hidden costs of neglecting your phone system and what you should be looking for in a modern phone enterprise phone system.

    Download

  • Analyst Insight: Is There a Smart City Market?

    The value of the IT market for smart cities globally is approximately $35bn, according to this in depth analysis from Ovum.

    Download

  • Smart Cities: The anywhere working city

    This report from Microsoft presents a vision for the development of smart cities which bring together technology, architecture and people.

    Download

  • The role of application discovery tools in cloud migration

    Perhaps the most important aspect of your cloud migration is moving applications to the cloud. Access this blog post to learn about application discovery tools, how they work, and how to factor app migration into your overall cloud migration strategy.

    Download

  • Information Security Magazine - May 2012

    Access this month’s issue to uncover strategies for taming the bring-your-own-device (BYOD) tide. In addition, explore other featured topics including VMware’s security partner program revamp, four keys to data loss prevention (DLP) success, top considerations for information security career recruitment and more.

    Download

  • Modern contact centers: Multichannel tech, social media, and more

    New technology is shifting contact centers in a different direction – one that appeals more to current customer expectations. In this expert guide, discover new opportunities available for contact centers. Explore why infrastructure has become a major concern, new multichannel technology, and how one call center made social media work.

    Download

  • Engagement equals empowerment: 5 steps to stronger CRM

    When it comes to customer relationships, engagement equals empowerment. Access this white paper to explore five ways CRM tools can help you improve the relationship you have with your customers.

    Download

  • Data center infrastructure issues, trends and drivers

    This technical white paper covers the infrastructure issues, trends, and drivers that are propelling the next round of data center design and provides recommendations. Learn about the options available for migration and the different issues you'll have to weigh when making your decision.

    Download

  • CRM data analytics takes sales teams beyond metrics

    Metrics aren't answers; they are prompts for questions that probe statistics for deeper insight. Discover the simplest way to find the actionable insights hidden in your data analytics. Learn best practices and considerations for using metrics in analytics and see how to turn them into powerful tools.

    Download

  • CRM analytics takes sales teams beyond metrics

    Metrics aren't answers; they are prompts for questions that probe statistics for deeper insight. Discover the simplest way to find the actionable insights hidden in your data analytics. Learn best practices and considerations for using metrics in analytics and see how to turn them into powerful tools.

    Download

  • Why better voice systems empower innovation

    IDG Research recently surveyed IT decision makers regarding what they're looking for in innovation and how voice strategies tie into those plans. Discover how your peers answered 3 key questions on voice communication.

    Download

  • 12 roadblocks to agility: Avoid them now

    This e-book describes the 12 agile failures to avoid. Learn what you can do to unlock speed, quality, value, and sustainable growth in your organization.

    Download

  • Guide to Customer Experience Management Best Practices, Technologies Reader

    This guide consists of articles that shed light on the new technologies shaping CEM today and offers advice on strategies and best practices organizations can use to optimize customer relations, increase profit and keep up with their consumers.

    Download

  • When malware gets mitigated: One real-life scenario

    What if there was a way to solve these potentially devastating problems before they occurred in the first place? Access this paper to uncover a real-life situation, in which a malware attack took place but was mitigated before any damage took place.

    Download

  • Contact centers and cloud: 10 rules for better customer experiences

    This guide defines a variety of "new rules" for contact centers that take into account the evolving demands of cloud, web, and mobile-enabled customers. Learn how to keep up with the rise of the multichannel, customer-centric model of business and uncover 10 rules for modern contact centers.

    Download

  • Developing the right social CRM strategies for improved customer service

    Today's exclusive resource examines that steps businesses should take to ensure the seamless integration of social CRM into existing tools and processes. Discover the value you can glean from analyzing and nurturing customer feedback from social media channels.

    Download

  • Architect hybrid cloud apps to accelerate multi-speed IT delivery

    In this webinar, discover a stepwise approach to architecting hybrid cloud apps and effectively implementing hybrid cloud in your organization to empower multi-speed IT. View now to learn how to leverage cloud as a vehicle for transforming your business into a more agile organization.

    Download

  • Wireless LAN ITDC - Checklist #1

    In the first of SearchNetworking.com's three-part guide on selecting wireless products, this document takes a look at the business and technology issues associated with them and provides expert guidance on the benefits you can reap by taking advantage of the various types of wireless solutions.

    Download

  • Social Engineering in IT Security

    This extract from Sharon Conheady's book, Social Engineering in IT Security, gives an overview of Social Engineering techniques and explains how organisations can protect themselves.

    Download

  • Enterprise mobility management suites: Vendor comparison  

    With so many EMM vendors in the space, breaking down and comparing each vendor's capabilities, strengths, and cautions, can be a daunting task. Use this extensive analyst report to help identify which EMM vendor best meets the needs of your organization.

    Download

  • 5 most common security threats

    Understand the five most common security threats that organization face today and how to proactively remediate the risk associated with modern endpoint and user vulnerabilities.

    Download

  • 3 key monitoring challenges facing IT

    IT's visibility into applications both in-house and in the cloud is more important and more difficult than ever. Discover the top 3 monitoring challenges facing IT teams today and how to overcome them.

    Download

  • The Global State of Information Security Survey 2013: Key Findings

    This global study examines the state of cyber-security and the impact of cyber crime and offers advice to businesses on reducing the risks.

    Download

  • How to avoid and recover from top email marketing mistakes

    Generic emails are a good way to alienate potential leads. Email marketing needs to be as engaging as possible in a market which bombards customers on a daily basis. Access this comphrensive guide to create the most engaging email marketing strategy possible.

    Download

  • How data loss in the cloud happens and what can be done

    Learn how data loss occurs in cloud applications, as well as how to restore email in seconds instead of hours, recover files even after Office 365 purges, safeguard all of your users' data, and more.

    Download

  • Solution Spotlight: Creating a Strong Customer Experience Management Strategy

    In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more.

    Download

  • Operating an outbound contact center campaign: 10 rules to follow

    Making effective contact with your customers and prospects is critical to business success. But outbound contact center campaigns are fundamentally different than inbound campaigns. Learn 10 key rules to help ensure your outbound operations achieve success.

    Download

  • Virtual Data Center E-Zine Volume 32: Public vs. Private: Comparing Cloud Architectures

    Before committing to a public or private cloud architecture, evaluate the benefits and especially the tradeoffs associated with each. Also in this issue, determine what needs are most important when planning your virtual applications, and find out how to monitor the performance of applications in the cloud.

    Download

  • Balancing mobile workforce productivity with security

    Access this ESG white paper and learn how to enforce granular access controls to tightly manage who gets access to what apps and data in a mobile environment.

    Download

  • Switching patient portal vendors: 8 considerations

    Now that you already have a patient portal in place, what happens if you want to switch vendors? Can you? Should you? Access this white paper to uncover the top 8 questions you should be asking before switching patient portals.

    Download

  • How to eliminate data storage bottlenecks in virtual environments

    In this expert guide, explore how to track down and identify data storage bottlenecks and performance-robbing configuration issues in virtual environments. Also discover what tools to use to solve these bottlenecks and how to match apps to specific storage environments.

    Download

  • Portfolio dashboards: How to enhance project decision-making

    This white paper explores how to leverage portfolio dashboards to improve decision-making and achieve strategic goals. Discover how to create, optimize, and maintain custom dashboards that are tailored to your specific projects' needs, focusing on clear, key metrics that integrate easily with PPM systems and strategies.

    Download

  • Fact or fiction? 6 debunked call recording myths

    Although seen as a necessity by any regulated business or contact center that takes itself seriously, call recording still remains one of the most undervalued and underutilized features. But why is this? Discover the truth behind 6 common call recording myths. Plus, uncover what features to look for in a call recording system.

    Download

  • PBX and premise-based call center: How to improve performance

    Outdated premise-based PBX hardware and legacy premise-based call center systems can no longer adequately serve the communications needs of remote and distributed workforces. Learn how you can combine these two business critical functions in the cloud to provide the communications functionality you need in this white paper.

    Download