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Transforming your Contact Center…”SIP-ly” Stated

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VoIP comes to call: Overcoming aging PBX infrastructure

Business today moves at a rapid pace—but oddly enough, voice communication technology lags behind. Many businesses are still relying on aging TDM PBX systems to deliver voice communication to employees. But continuing to invest in aging voice equipment will cost you—systems outages to lost calls affect employee productivity and your customer’s ability to contact you.

Discover how to improve employee productivity and enhance customer experience—within IT’s budget—by implementing more agile VoIP. Choose the right combo of VoIP for your business—whether hosted or SIP trunk—and examine its multitudinous business benefits.

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    In this case study, discover how to reduce your UC operational costs, thereby creating a more consumer-friendly collaboration experience, with your own world-class contact center system. Read on to enable a complete IP communications view of all components in your contact center environment, while boosting customer satisfaction and achieving SLAs.

  • Picking the right VoIP path: 3 methods for VoIP success

    VoIP, a simple and cost effective technology emerging in increased enterprise adoption, offers back up and redundancy that your PBX system may not. But as with any IT project, you’ll need to make sure you have a plan in place to migrate from your existing solution to VoIP. Are you aware of the risks?

    Discover the top 3 things you need to know to succeed with VoIP today—including how to avoid the money drain of legacy PBXs and save on CapEx—as well as the risks and rewards VoIP affords. Access this post to improve employee productivity and reduce communications costs by investing in VoIP and increasing network capacity. 

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