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Transforming your Contact Center…”SIP-ly” Stated

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UC health prognosis: Client services center improves virtual CRM

Client Services Inc.—a full service receivables management and teleservices provider—takes pride in delivering the best possible customer experience. They soon recognized how VoIP and unified communications (UC) could transform their communications with consumers; however, they required a UC platform that matched their standards of excellent service quality.

In this case study, discover how to reduce your UC operational costs, thereby creating a more consumer-friendly collaboration experience, with your own world-class contact center system. Read on to enable a complete IP communications view of all components in your contact center environment, while boosting customer satisfaction and achieving SLAs.

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