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Two Design Principles to Boost Customer Engagement on Mobile Chat

Many companies are shifting to a virtual form of customer service through mobile chat services. While this may seem more convenient, mobile chat options come with their very own set of unique challenges. Organizations must be aware of the types of screen and products on which customers will be viewing these chats and adapt accordingly to ensure the best customer experience possible.

But how can companies begin to optimize their chats for the wide variety of customer smart phones and tablets?

Access this concise resource to master two design principles which can engage customers more easily through mobile chat platform. Read on to learn more about the benefits on company received by customizing mobile chat. Topics covered include

  • Responsive designs
  • Rich visual content 
  • And more

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