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The Intel PC Total Cost of Ownership Estimator

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Unlocking business value in a hybrid environment: 3 challenges

Most organizations today work in a hybrid infrastructure, with some applications running on-premises and others in the public cloud or running as software as a service. Because of the various components involved, the task of integrating these systems and their data has become more complex, requiring new sets of tools, greater resources and a good handle on data management. But some experts predict changes ahead for systems integration, such as cloud vendors and lines of business taking on more of the job. In this issue of CIO Decisions, we explore how integration work is evolving and how new tools are emerging to enable that shift.

Also in this issue, we look at how a successful entrepreneur rebuilt his company's culture; explore how a tight CIO-CMO relationship is crucial to business success; dig deeper into PayPal's acquisition of a mobile payments startup; investigate the relevance of Generation Z to CIOs; and look into why augmentation could be a better strategy than computer automation.

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    In the age of self-provisioning, some CIOs may wonder whether their role is about to go the way of the dinosaur. But the CIOs and experts we spoke to for this SearchCIO handbook on IT service management delivery say otherwise -- in fact, they argue, the movement toward self-service IT makes the CIO more relevant than ever. In our first piece, SearchCIO Executive Editor Linda Tucci speaks to professionals steeped in IT service management and delivery and concludes that, if your ITSM strategy isn't making money for the business, then it’s time to go back to the drawing board. In our second piece, expert Harvey Koeppel illustrates the exponential effect that a flood of new tools is having upon IT service management and delivery. In our third piece, CIO Niel Nickolaisen explains why CIOs are in prime position to deliver on the IT service levels that today's hybridized user-consumers expect.

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    With the rapid rise of the digital workplace, I&O teams are being called upon to deploy services more quickly than ever before. But accelerating the speed and quality of IT services leads to difficulty in striking the critical balance between stability and structure. Transformation requires a solid foundation from which to drive and deliver sustained business value.

    Featured in this resource is the agenda for Gartner’s 2016 IT Infrastructure & Operations Management Summit. Access now to discover this year’s keynote speakers, including Andreas Ekström, Journalist, and Digital Futurist. By attending, you will learn how to:

    • Implement and manage private or hybrid clouds
    • Organize I&O to support a bimodal and digital future
    • Improve agile, lean and DevOps in IT operations
    • And more 

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