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The Intel PC Total Cost of Ownership Estimator

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Take Your ITSM Strategy to the Stratosphere

In the age of self-provisioning, some CIOs may wonder whether their role is about to go the way of the dinosaur. But the CIOs and experts we spoke to for this SearchCIO handbook on IT service management delivery say otherwise -- in fact, they argue, the movement toward self-service IT makes the CIO more relevant than ever. In our first piece, SearchCIO Executive Editor Linda Tucci speaks to professionals steeped in IT service management and delivery and concludes that, if your ITSM strategy isn't making money for the business, then it’s time to go back to the drawing board. In our second piece, expert Harvey Koeppel illustrates the exponential effect that a flood of new tools is having upon IT service management and delivery. In our third piece, CIO Niel Nickolaisen explains why CIOs are in prime position to deliver on the IT service levels that today's hybridized user-consumers expect.

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  • CW+: Roundtable debate: The impact of IT consolidation on business growth

    Organisations have been under pressure to make savings wherever possible and have consolidated their IT during the recession. However, along with the opportunities consolidation presents there are also challenges, and experts warn that any form of consolidation needs to be undertaken carefully.In response to the downturn, many organisations downsized their IT departments and infrastructure. Consolidating IT environments in today’s economic climate means financial savings.  As we creep out of recession and look to the future, organisations may find themselves with larger budgets for the first time since the downturn. This may lead them to implement new IT projects such as green IT, cloud computing, virtualisation and SaaS, not only to refresh their infrastructure, but to make greater efficiency savings.When a business moves from cost cutting to growth, the IT requirements of the organisation can change drastically. This can bring about both new challenges and opportunities when it comes to software licensing, IT management and compliance.IT specialists gave their views on consolidation both now and in the future, at a roundtable discussion, organised by FAST Ltd.

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