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The Intel PC Total Cost of Ownership Estimator

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Take Your ITSM Strategy to the Stratosphere

In the age of self-provisioning, some CIOs may wonder whether their role is about to go the way of the dinosaur. But the CIOs and experts we spoke to for this SearchCIO handbook on IT service management delivery say otherwise -- in fact, they argue, the movement toward self-service IT makes the CIO more relevant than ever. In our first piece, SearchCIO Executive Editor Linda Tucci speaks to professionals steeped in IT service management and delivery and concludes that, if your ITSM strategy isn't making money for the business, then it’s time to go back to the drawing board. In our second piece, expert Harvey Koeppel illustrates the exponential effect that a flood of new tools is having upon IT service management and delivery. In our third piece, CIO Niel Nickolaisen explains why CIOs are in prime position to deliver on the IT service levels that today's hybridized user-consumers expect.

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  • IT pay and recruitment report: Software houses and consultants

    The main thrust of growth seems to be an active outsourcing market, particularly from the finance sector, which during the last quarter has declined by 5.5%, the only sector to see a reduction in demand. Compared with the start of the financial crises there is still a lot of ground to make up with vacancies down by 41.0% compared with three years ago.

  • 3D Printing Is at a Tipping Point

    There's been a lot of hype around 3D printing technology lately, with commentators using labels like "the next Industrial Revolution." Does the technology stand up to the buzz? Harvey Koeppel, SearchCIO columnist and former CIO, says yes -- and even believes that this current hype vastly underestimates the technology's potential impact. As cases in point, Koeppel lays out several industries that are currently being transformed by 3D printing technology, including aerospace, commercial manufacturing, and medicine and life sciences.

    In this SearchCIO handbook, Koeppel shares 12 tips for how CIOs can seize opportunities that arise daily from 3D printing technology. In our second piece, CTO Niel Nickolaisen makes the case for how to use 3D printing and other emerging tech to assess a company's capacity to experiment and scale. In our last piece, Senior News Writer Nicole Laskowski lays out how CIOs can take advantage of 3D printing to rebrand IT as an innovation partner.

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