CIO Decisions eZine: ITSM Managing for Efficiency and Effectiveness
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Lean ITSM Methods in Lean Times
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As IT shops continue to look for ways to cut costs, increase efficiency and improve service, many turn to IT Service Management frameworks for guidance. Learn how to adopt or advance your use of ITSM practices to streamline IT and build an efficient, service-oriented organization.
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A closer look at ITSM and ITIL
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An ITSM approach can help IT provide business value, improve service quality and reduce costs, yet some organizations are still hesitant to start using ITSM and ITIL.
In this expert e-guide explore the various benefits ITSM and ITIL can provide including maximizing ROI and more.
Additionally, learn what the experts consider to be three sabotaging mistakes that can derail your ITSM program.
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In the first portion of this e-guide, Chris Iervolino, Gartner research director and one of the report’s authors, explains what effect in-memory computing capabilities and industry-specific approaches are having on the corporate performance management (CPM) software market. He also differentiates tactical and strategic CPM and explains why strategic CPM modules are gaining popularity. In the second and final part of this guide, analyst Barry Wilderman notes the most important questions to ask before choosing a CPM software vendor and product.
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