Optimizing Customer Retention Programs
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Measuring, Monitoring and Improving Customer Experience
By: TechTarget Customer Experience
Type: eGuide
Today’s organizations are realizing that improving customer experience management (CEM) strategies can provide a substantial competitive advantage – but implementing a successful CEM improvement strategy can be difficult.
Check out our exclusive CEM expert guide to learn essential strategies for improving the customer experience and discover 10 simple, inexpensive ways to improve the customer experience, including:
- Create a well-balanced customer experience team
- Give customers a personalized experience
- Act on customer feedback
- And more.
These are also closely related to: "Optimizing Customer Retention Programs"
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Switch or stay: Understanding tech vendor loyalty & customer retention
By: TechTarget
Type: Webcast
Marketing leaders need thoughtful strategies for customer engagement and retention if they expect to stand out in today’s highly cluttered vendor landscape.
Without strong brand recognition and clear differentiation from competitors, customer relationships are likely at risk.
Tune into “Switch or Stay: Understanding Tech Vendor Loyalty and Customer Retention,” where TechTarget's Senior Director of Market Research, Corey DeFreese, and VP of Product Innovation, Research and Insights, Katie Graybeal, tap into Media Consumption survey data to unravel the intricate tapestry of vendor loyalty, customer satisfaction and differentiation in 2024.
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The toll of Medicaid redetermination on children: A cause for concern in California and beyond
By: SafeRide
Type: eBook
Medi-Cal, California's Medicaid program, covers nearly 40% of the state's population. As post-pandemic Medicaid redetermination continues, California, like many others, faces countless children at risk of losing health coverage. However, with continuous coverage put in place to protect children under Medi-Cal, the churn rate for children dropped from 7.5% to under 1%. Cutting out unnecessary losses and gaps of coverage for children helps reduce potential health disparities from a young age and ensure that children do not have barriers
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Contact centers & speech analytics: How to raise NPS scores
By: Hinduja Global Solutions
Type: Blog
For many customer service teams, the contact center is considered the ultimate CX hub and a key indicator of an organization’s performance. So, when NPS scores mean everything, how can companies and their contact centers enhance their CX operations and elevate their scores? Browse this article to learn more.
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10 ways analytics boost your CX
By: Hinduja Global Solutions
Type: Blog
Leverage contact center data to gain customers, boost renewals, hike revenue, enhance CX, and train agents. Use predictive analytics and speech tech on call times, behaviors, and performance. Tailor customer paths with segmentation. Discover more in this full blog post to optimize your contact center.
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4 ways you can enhance business and tech collaboration
By: Atlassian
Type: Blog
Today, it’s become critical for organizations to prioritize their cross-functional collaboration efforts in order to better connect their business and tech and reach their full potential. But what are the best ways you can do so? Browse this article to learn more.
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RevOps x ABM: Strategies for Smart Growth and Retention
By: TechTarget
Type: BrightTALK Webinar
To understand the connections between RevOps and ABM, check out this webinar, which features insights from John Steinert, CMO of TechTarget, and Karen Steele, Founder of Alloy.
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Empowering sales reps with data and AI
By: Exponentia.ai and Databricks
Type: Case Study
To gain a more complete view of the customer journey and reduce churn rates, the firm decided to invest in a sales enablement platform equipped with a variety of tools, including an AI-driven virtual assistant, to support the sales team. Download this case study now to learn how they were able to unlock intelligent insights and empower sales reps.
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Highly available shared hosting architecture: What you need to know
By: StorPool
Type: White Paper
Discover in this white paper how highly available shared hosting can give you better margins, lower churn, and word of mouth growth so that you stay dangerous to your competitors.
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Unveiling Chronic Breakdowns in Sales Development
By: TechTarget
Type: TechTarget Media
To understand the factors leading to poor SDR retention, TechTarget, Tenbound and RevOps Squared surveyed 218 sales leaders. Review the findings in this report, “How Does Your Sales Development Program Measure Up?”
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Improve your NPS score through real-time resolution
By: Teleperformance
Type: Case Study
Net Promoter Scores are used to measure a customer’s satisfaction with a product or service, as well as how likely they are to recommend a business. To increase their score, this telecom provider began to seek out a way that they could improve their operations. Access this case study to learn more.
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How to maximize your data for actionable insights
By: InterSystems
Type: Blog
New data tech enables financial firms to thrive amid volatility. 'Smart data fabrics' bridge data/app silos, powering real-time insights and analytics. They increase revenue, automate processes and enable AI for smarter decisions. Read how smart data fabrics can meet unique firm goals in this resource.
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E-book: Sparking ABM with the right data and insights
By: TechTarget
Type: eBook
84% of surveyed TechTarget customers reported that they are actively planning and executing ABM in their GTM strategy. So, how can businesses unlock the best results from their ABM program? For guidance, dig into this 12-page e-book penned by TechTarget’s SVP of Customer Strategy and Enablement, Jillian Coffin.
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Improve customer experience with good customer data
By: Microsoft
Type: eGuide
Learn how you can build customer loyalty and improve customer experiences via quality and effective customer data collection and analysis. In addition, tap into how companies like 7-Eleven, Walgreens, and Mazda are improving customer journeys by enabling mobile loyalty programs.
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A Dynamic, AI-powered Approach for Employee Growth and Development that Improves Retention
By: ServiceNow
Type: White Paper
Read this paper for data-driven strategies to help your organization close talent gaps and boost employee satisfaction that will increase employee retention.
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HR's Top Concern in 2020- Talent Retention Hiring
By: Infor
Type: Resource
According to a recent study by The Conference Board, the top concern for CEOs in 2020 is attracting and retaining talent.
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Data Management Strategies for the CIO
By: TechTarget Data Center
Type: eBook
CIOs are turning to emerging forms of data management, including predictive business intelligence and information architectures, to harness the power of their data. Inside this expert e-book, gain insight on data management topics such as storage and retention policies, data protection and lifecycle management.
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A roadmap to take your IT services above & beyond
By: Schneider Electric
Type: Product Overview
The ongoing digital evolution, tied with increasing customer demands, has put pressure on businesses to provide excellent IT services. Discover how the mySchneider IT Partner Program program can diversify and strengthen your unique business model with a wide range of business-driving tools, enablers, and resources in this e-book.
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How advanced data analytics is changing the game for insurers
By: SAS
Type: Research Content
This research content illustrates how advanced data analytics and digital transformation are changing the game for insurers. Inside, you’ll discover how you can leverage the full power of CX and learn about the potential of automation in insurance. Download the full report now to find out how the insurance landscape is evolving in the age of CX.
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University Health San Antonio Uses Mobile App to Increase Patient Engagement
By: Gozio Health
Type: Case Study
Learn how University Health is strengthening patient retention with its mobile app, driving a patient reuse rate of over 70%, and increasing sessions from 100 to 10,000 per day.
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Driving revenue with customer experience
By: Hinduja Global Solutions
Type: Case Study
HGS increases cardholder spend by improving Net Promoter Scores for a leading global credit card company. Using speech analytics and performance coaching, HGS identifies and addresses issues proactively, delivering a 10-15% increase in customer spending. Read the case study to learn how data and analytics can transform your customer experience.
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Roadmap For a Successful CCaaS Migration
By: InflowCX
Type: Video
The CX ecosystem has evolved from single-function technologies to new, omnichannel offerings that reside in the cloud. However, getting to a point of a seamless, integrated contact center can be confusing and risky. That is why this roadmap is here, to give you the information you need. Read on to learn about enhancing your CX ecosystem.
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Analyst report: Sustainable supply chain management
By: Sedex
Type: Resource
As rules and requirements for customers, partners, and investors continue to force firms to reshape their supply chains to stay resilient, many companies are looking for effective ways to stay competitive. However, maintaining sustainable, transparent, and credible supply chains is easier said than done. Dig into this report to learn more.
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A short guide to webinars for demand gen
By: BrightTALK by TechTarget
Type: eBook
The content you select for your demand gen programs plays a critical role in progressing potential customers through their buyer’s journey, particularly as B2B buyers defer to a digital-first process that places sales far too late in the game. Access this e-book to learn more.
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Financial impact of remote care management: A case study
By: AMN Healthcare
Type: Case Study
In this recorded webinar, you will hear firsthand from a healthcare organization and revenue cycle provider as they share how they were able to reduce LOS, increase retention, maximize bed capacity, and ensure efficient patient throughput by moving certain functions of care management remotely.
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Using audience insights to drive value at scale
By: BrightTALK by TechTarget
Type: BrightTALK Webinar
B2B customers have embraced video-based content and the emergence of new technologies has made creating content easier and cheaper than ever before. Today’s marketers need to leverage data if they expect to stand out in the crowded B2B space. Tune into this webinar to discover more.
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How to use augmented reality to transform your field service
By: TeamViewer
Type: eBook
In this e-book, you’ll discover how real-time synchronicity can improve field service operations. You’ll also find out how augmented reality-enabled platforms can empower field technicians with remote expert assistance, providing step-by-step workflows on wearable devices to boost knowledge retention, safety, and compliance. Read on to learn more.
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2 ways to boost employee productivity & cut HR costs
By: ServiceNow
Type: eBook
How can you balance productivity, retention and performance to drive growth, while lowering cost to serve? Read this ebook to see how you can improve productivity and business performance by streamlining employee experiences with the ServiceNow platform.
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Flip the Switch on Rocket-Powered Lead Gen
By: TechTarget
Type: Webcast
Check out this webcast to hear from TechTarget marketing experts about strategies for, and the challenges of, creating content for lead generation.
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Research highlights edge computing software & services potential
By: Schneider Electric
Type: Product Overview
Schneider Electric's Edge Software & Digital Services Program aids IT providers in creating recurring revenue through managed power services. It includes training, incentives, and support for partners to monitor critical infrastructure and resolve customer issues. Discover how to get certified and unlock new revenue streams.
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The Total Economic Impact of Ensono IT Infrastructure Management Services
By: Ensono Limited
Type: Analyst Report
In today’s evolving workforce, enterprises considering outsourcing must look beyond hard cost savings to enable activities that accelerate innovation, improve retention and create differentiation, according to a Forrester report. Access now to explore the ROI enterprises may realize by deploying Ensono’s IT infrastructure management services.
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Account-based marketing: Why ABM should matter to you
By: TechTarget
Type: Webcast
Ask any CEO what they want, and they’ll likely tell you it’s more customers. That is easier said than done—or is it? With so many tactics to create new opportunities, the time to act is now. Watch this webcast to learn how account-based marketing (ABM) keeps customers engaged and spending with you.
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CMOs Dissect B2B Marketing Challenges for Success
By: TechTarget
Type: Webcast
Tune into this webinar as the CMOs of TechTarget and Hushly examine 3 challenging scenarios B2B marketers face every day in their performance marketing programs
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Customer experience insights guide
By: ARG, Inc.
Type: Analyst Report
According to a recent study, every year $98 billion is lost by companies failing to provide “simple” experiences that customers want. This report provides a complete breakdown of the current state of customer experience, looking at the key trends defining the modern customer’s demands. Read on to learn more.
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CX loyalty programs: How to ensure engagement
By: Hinduja Global Solutions
Type: Case Study
Retaining a consistent customer base is something that all businesses can struggle with. This was the case for this prestigious luxury hotel chain, who was challenged with fostering high levels of customer experience, engagement, and satisfaction. Dig into this case study to learn more.
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Webinar series for ABM: An 8-Step planning framework
By: BrightTALK by TechTarget
Type: eBook
Account-based marketing (ABM) has become a popular strategy within the B2B tech space, especially as B2B marketers look to better align with the way Sales operates. Yet some argue that ABM program success has been mixed or even underwhelming at times. Access this e-book to learn more.
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Key SDR challenges and how to resolve them
By: TechTarget
Type: eBook
To compete for pipeline in their markets, companies have had to add more and more SDRs to their prospecting program. This e-book, The Frightening Realities of Your SDR Program ... and What to Do About Them, explores recent research that highlights key failures and how to go about solving them. Download your copy to get started.
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Strategies to Support Channel Marketing Programs in EMEA
By: TechTarget
Type: Webcast
In this webcast, channel experts from TechTarget, e92plus and ThousandEyes illuminate the state of channel in EMEA and provide strategies for supporting channel marketing programs in that region. Watch now to unlock the insightful discussion.
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Marketing With and Through Partners: The Power of Co-Marketing
By: TechTarget
Type: Webcast
Tune in to this webinar, where Michael Latchford, VP of Strategic Alliances and Partner Marketing Services at TechTarget, will address the processes at must be considered when marketing with and through partners.
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School bus Wi-Fi: What you should know
By: Cradlepoint
Type: Product Overview
Now that it is 2024, school bus Wi-Fi is E-Rate eligible. To discover 3 benefits that school bus Wi-Fi can deliver – and how to unlock those benefits – check out this overview.
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Marketing strategies to improve customer understanding
By: TechTarget Customer Experience
Type: eGuide
In our customer-centric market, the voice of the consumer is having a major effect on day-to-day business decisions. This expert e-guide reveals tips and advice to help readers utilize marketing strategies to best improve the customer experience and understanding.
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How to best measure your marketing programs’ impact
By: BrightTALK by TechTarget
Type: BrightTALK Webinar
Most B2B marketers will agree that sound measurement is crucial when determining the success and ROI of your webinar programs. Today’s demand gen teams have thousands of data points at their fingertips, but pinpointing the right metrics and insights is easier said than done. Watch this webinar to learn more.
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Flipbook: Tackle the Right AI Projects for the Best ROI
By: Dataiku
Type: eBook
Avoiding data or AI project failure starts with ensuring the fundamentals are in place before any given project is even off the ground. One of those key fundamentals is actually choosing the right project. Read on to understand how you can prevent data and AI problems before they happen and foster an environment for success.
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CW Benelux - November 2021-January 2022: Dutch IT company rips up the HR rule book for better work-life balance
By: TechTarget ComputerWeekly.com
Type: Ezine
One Dutch tech firm has used learnings from the pandemic to rip up its HR rule book and implement an official work-from-home policy. In fact, Infolearn has gone further than hybrid working, with a personal mobility budget for staff and a four-day working week.
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Growing Revenue with Smart Marketing
By: TechTarget Customer Experience
Type: eGuide
In this expert e-guide, find out why integrating sales and marketing is essential for making the most of every customer contact in today's e-commerce landscape. Discover how a new way of approaching your revenue cycle, revenue performance management (RPM) can enhance customer interactions with this powerhouse combination.
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Audience engagement: How to be more interactive
By: BrightTALK by TechTarget
Type: BrightTALK Webinar
Webinars should be a crucial part of any marketing strategy. In order to effectively engage buyers, content creators need to take a more interactive approach to deliver a meaningful webinar. Tune into this webinar to learn more.
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How to scale growth with limited marketing resources
By: BrightTALK by TechTarget
Type: BrightTALK Webinar
Marketing organizations face overwhelming pressure to innovate and deliver scalable marketing campaigns that increase engagement and drive more revenue. This reality becomes even more daunting if your marketing team is dealt with a tighter budget or smaller staff in 2023. Tune into this webinar to learn more.
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How machine learning is transforming media & entertainment
By: AWS
Type: eBook
As consumer demand continues to surge, the digital media market abounds with opportunity. By leveraging machine learning, you can enable your business to optimize the way it creates, delivers, and measures the impact of your content creation efforts. Read on to learn how you can build and deliver content faster to maximize the customer experience.
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Achieving channel growth by recruiting influential MSPs
By: TechTarget
Type: White Paper
Managed services and MSPs’ increasing influence on enterprise technology purchases has created an urgency for IT companies to recruit the right MSP partners. In this e-book, learn how to define and execute successful MSP recruitment initiatives. Discover how you can generate more recurring revenue and create a salesforce multiplier effect here.
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Creating content that Connects: Maximizing ROI
By: BrightTALK by TechTarget
Type: BrightTALK Webinar
Today, B2B marketers need really good content ideas that position their market leadership. But what do you do once you land on a strong content idea? How can you maximize ROI on that concept for years to come? Tune into this webinar to learn more.
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Examining the core principles of Developer Marketing
By: TechTarget
Type: Webcast
Tune in to this TechTarget webinar for a deeper look into Developer Marketing, and discover how applying its core principles can help account-based marketers find, influence and convert all constituencies at their target accounts.