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Measuring, Monitoring and Improving Customer Experience

Today’s organizations are realizing that improving customer experience management (CEM) strategies can provide a substantial competitive advantage – but implementing a successful CEM improvement strategy can be difficult.

Check out our exclusive CEM expert guide to learn  essential strategies for improving the customer experience and discover 10 simple, inexpensive ways to improve the customer experience, including:

  • Create a well-balanced customer experience team
  • Give customers a personalized experience
  • Act on customer feedback
  • And more.

These are also closely related to: "Optimizing Customer Retention Programs"

  • Vodafone Netherlands Helps Customers Enjoy Their Mobile Life with SAP InfiniteInsight

    Ensure your offers are most relevant. Find the combination of indicators that suggest a customer is going to churn. Cut your modeling time from weeks to days. In other words, make the most of your marketing spend with SAP Predictive Analytics.

  • Technology Strategies for Attracting and Keeping Customers

    Did you know that by 2020 customer experience is expected to surpass product and pricing as the key business differentiator? Needless to say, organizations must work overtime to make sure they acquire and keep their customers for life if they plan on remaining competitive.

    Explore this exclusive, in-depth resource to uncover a complete list of results from a recent survey of 312 senior executives which focuses on how these executives nurture the customer lifecycle.  Inside, get insights into:

    • Understanding the strategic value of lifetime customers
    • The value of a customer
    • An integrated approach to customer excellence
    • And more

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