Performance in Reserve: Protecting and Extending Automotive Spare Parts Profitability by Managing Complexity
By: IBM Line of Business View more from IBM Line of Business >>
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Measuring, Monitoring and Improving Customer Experience
By: TechTarget Customer Experience
Type: eGuide
Today’s organizations are realizing that improving customer experience management (CEM) strategies can provide a substantial competitive advantage – but implementing a successful CEM improvement strategy can be difficult.
Check out our exclusive CEM expert guide to learn essential strategies for improving the customer experience and discover 10 simple, inexpensive ways to improve the customer experience, including:
- Create a well-balanced customer experience team
- Give customers a personalized experience
- Act on customer feedback
- And more.
These are also closely related to: "Performance in Reserve: Protecting and Extending Automotive Spare Parts Profitability by Managing Complexity"
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To buy or not to buy: Manufacturer support or third parties?
By: Service Express
Type: Landing Page
For IT professionals that have multiple brands and OEMs inside your data center, you already know that if a problem arises, it is very hard to get someone to own it. If you’ve heard the phrase, “It must be the other devices causing problems, it’s not ours”, then you understand the problems that OEM support occasionally brings.
In this article, you will get a side-by-side comparison of OEM support versus third-party maintenance (TPM) when it comes to costs, administration, and coverage.
Read on to learn more about the difference between these two approaches and a vendor that can help you make the decision easily.
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Automotive compliance systems
By: Utimaco
Type: White Paper
Modern automobiles make use of countless data in order to provide users with increased safety, ease of use, and automated control. But in many countries, legislation mandates that this data be shared with government and law enforcement agencies.
Utimaco Automotive Compliance Systems is designed to help your organizations navigate these regulatory challenges through the following features:
- State-of-the-art strong security
- Managing data requests from authorized parties in an efficient and structured way
- Various deployment options for compliance with different jurisdictions
- And more
Download now to learn more about the benefits of Utimaco Automotive Compliance Systems.
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16-page e-book: Digital twins for automotive manufacturing
By: Siemens
Type: eBook
With an accelerated shift to electrification, automotive manufacturers are challenged to evolve their processes quickly while delivering consistent, compliant products. So, how can manufacturers approach that incredibly complex undertaking? Dig into this e-book to find out how adopting digital manufacturing technologies can help.
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What is Third-Party Maintenance in the data center?
By: Service Express
Type: White Paper
Third-party maintenance can give back control of your equipment life cycle, reduce long-term maintenance costs, and help maximize data center investments. Inside, learn how to accurately weigh the pros and cons of switching away from traditional OEM support.
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Transforming the aftermarket supply chain
By: IBM
Type: White Paper
Drawing from IBM's extensive experience collaborating with a diverse range of OEMs, recognize the unique challenges present in aftermarket supply chains and the significant potential for enhancement. Consider collaborating with IBM and Oracle to gain a competitive edge in the aftermarket sector.
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Shedding Light on OEM Storage Support
By: Service Express
Type: White Paper
If you are being strong-armed into replacing your current storage with the newest equipment, remember that the “one-option-only” perception is just an illusion. Access this white paper to learn 6 must-know facts before your next storage buy.
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Guide to optimizing data storage & retrieval for compliance
By: Utimaco
Type: Product Overview
Retention of sensitive data has become a vital requirement for the automotive industry and relevant compliance. While much of the data required is already stored within existing backup operations, these systems are not designed to accommodate the needs of compliance initiatives. Read on to learn how Utimaco has addressed these challenges.
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Automotive Cybersecurity: Device Tamper Protection & More
By: Utimaco
Type: Video
Today’s vehicles are more connected now than ever before, and this includes more than just EVs. However, with connectivity comes risks that need to be mitigated. But these risks don’t start once you have the vehicle on the road. It actually starts at the beginning of the assembly line as products are manufactured. Watch this video to learn more.
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Case study: Auto giant improves customer support with AI
By: Hinduja Global Solutions
Type: Case Study
An Indian car maker contracted HGS for customer complaint and query handling to boost CSAT. HGS created a CRM for tracking and ensuring dealer responses within 12-48 hours. With an 88% service level and 83% CSAT, HGS enhanced CX using data and video analytics. See the full case study for details.
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Royal Holloway: Securing connected and autonomous vehicles
By: TechTarget ComputerWeekly.com
Type: Research Content
This article introduces connected and autonomous vehicles, analysing the underlying technologies and considering their cyber security vulnerabilities and attacks. We identify and assess the existing and emerging countermeasures for such vulnerabilities, and propose high-level recommendations.
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Reinventing the Auto Market with Software Defined Vehicles
By: Reply
Type: Blog
In today’s digital-first world, customers expect high levels of automation and connectivity, and this includes the vehicles we buy. At first, we enjoyed Bluetooth and voice commands, but now that cars are more connected than ever before, we can see traffic, hazards, and more. Read on to learn more about the future of software-defined vehicles.
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How to integrate third-party maintenance into your data center strategy
By: Service Express
Type: Video
Tune into this In a Flash video to learn the basics of third-party maintenance, and discover how you can start assembling a strong third-party toolset to support your data center maintenance strategy.
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How equipment as a service (EaaS) transforms after-sales into revenue
By: TeamViewer
Type: eBook
After-sales support is no longer an afterthought—and what’s more, it can be up to 5 times more profitable than selling the machine itself. Read this e-book to maximize your after-sales profits and support, with easy-to-comprehend guidance to assist you along the way.
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Design your breakthrough for the intelligent edge
By: Dell
Type: Infographic
Download this infographic for a deep dive into how Dell Technologies OEM Solutions can help you build intelligence into your operational technology, helping you launch into a new era of smart devices, products, and solutions.
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How to minimize time to resolution with assisted reality
By: TeamViewer
Type: Product Overview
In the event of a disruption, service operations become particularly time critical. With help from smart glasses, you can empower your workforce with an end-to-end assisted reality solution and reduce time to resolution, improving both the customer and employee experience. Read on to learn how AR can drive success for your business.
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Teleperformance puts one auto maker’s contact center on the fast track
By: Teleperformance
Type: Case Study
To maintain its market position and ensure success in a highly competitive landscape, a European auto manufacturer needed to level up its customer care center performance. Learn how this auto maker put their care center on the fast track with Teleperformance by downloading this case study or Schedule a Demo.
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Automotive MBOM: Common pitfalls & how to avoid them
By: Siemens
Type: Blog
To learn how automotive manufacturers can better manage their manufacturing bill of materials (MBOM), check out this blog by Siemens.
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How did Autoliv cut label design time in half?
By: Loftware
Type: Webcast
To find out how Autoliv, an automotive safety supplier, cut its label design time in half, tune into this webcast featuring insights from three leaders at the company.
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CW Nordics August 2018
By: TechTarget ComputerWeekly.com
Type: Ezine
In April 2017, the Swedish capital Stockholm was the scene of a terrorist attack which saw a truck used as a weapon on a pedestrianised street. It left five people dead and 14 seriously injured.
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The automobile root of trust for device attestation and data security
By: Utimaco
Type: White Paper
As automobile development becomes increasingly complex, the potential vulnerability and threat landscape also grows. This white paper further explores the complexities of automobile compliance, advocating for car manufacturers to apply a zero-trust approach to take device attestation and data security seriously. Read on to learn more.
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Royal Holloway: Secure connected and autonomous vehicles - the long road ahead
By: TechTarget ComputerWeekly.com
Type: Research Content
Advances in technology have led to safety and comfort features being added to vehicles, with ambitious plans for driverless cars and other connected and autonomous vehicle (CAV) systems being developed. This article looks at some of the requirements, constraints and challenges, including two areas of uncertainty: data and software updates.
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Going big: why companies need to focus on operational analytics
By: TechTarget ComputerWeekly.com
Type: Essential Guide
This report from Capgemini Consulting shows how the search for competitive advantage has driven organisations to shift the focus of their analytical efforts to back office operations
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Managing Android devices in the enterprise
By: TechTarget ComputerWeekly.com
Type: eBook
This article in our Royal Holloway security series focuses on two approaches to securely managing Android mobile devices in the enterprise: mobile device management (MDM) and mobile application management (MAM).
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Generative AI guide: Should you invest and implement?
By: Reply
Type: eBook
With predictions that generative AI’s impact on productivity could add trillions of dollars in value to the global economy (even annually), it has become clear that the technology isn’t going anywhere and will only grow in popularity. But what exactly are the most practical use cases for these solutions? Dig into this guide to learn more.
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Choosing and Managing Mobile Devices - Chapter 1: Addressing Challenges in Mobile Device Management
By: TechTarget Security
Type: eBook
This expert ebook examines some critical data security and employee-related challenges you will inevitably face when attempting to manage mobile devices. Read on and learn how to overcome these challenges and streamline your mobile device management.
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AWS migration success story
By: AllCloud
Type: Case Study
Machine tool manufacturer Schwäbische Werkzeugmaschinen GmbH (SW) completed a mammoth migration project to AWS, enabling them to utilize optimized serverless apps and a seamless infrastructure as a service. Explore the details of the case study.
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Channel market update: the world of print
By: MicroScope
Type: eGuide
The threat of the paperless office is as far away as ever and for now there are plenty of choices for those looking to sell printer technology. This guide will provide an update on some of the recent activities by vendors on the hardware front as well as looking into the managed print service world.
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Choosing & Managing Mobile Devices - Ch.1: Avoiding Challenges in Mobile Device Management
By: TechTarget Security
Type: White Paper
The rapidly evolving BYOD trend is making management strategies harder and harder to follow through on. Read this expert whitepaper to examine the critical data security and employee-related challenges IT faces with attempting to manage mobile devices.
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How Edge Computing is Enabling the Future of Higher Ed
By: Schneider Electric
Type: Research Content
Access this research content to learn why higher ed institutions expect edge computing to be key for success moving forward – from creating a competitive advantage to bridging the digital divide for students and enhancing the student experience.
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The future of grocery stores: Micro-fulfillment centers for online orders
By: Hughes Network Systems
Type: Blog
In today’s rapidly changing retail landscape, grocery stores must find ways to remain competitive. Micro-fulfillment centers can provide a cost-effective solution to managing online orders and curbside pickup, taking grocery into the future of digital technology, and satisfying the complex demands of the modern customer. Read on to learn more.
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Data Analytics in Healthcare: Opportunities & Challenges
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide, read about the promises of healthcare data analytics, the challenges faced by healthcare providers in digital transformation and what some cloud providers are doing to assuage the security concerns of cloud among healthcare service providers.
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Analyzing top vendors in the customer service landscape 2024
By: ServiceNow
Type: Forrester Research Report
The Forrester Wave report for Q1 2024 assesses 12 key customer service solutions providers across 39 criteria. It highlights the need for solutions that automate simple tasks, aid agents in complex issues, and enhance efficiency. Access the report to learn how top vendors stack up and get guidance on selecting the right solution for your needs.
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Digital Experience Trends 2023: A Data-Driven Trend Report
By: Reply
Type: White Paper
With so much focus on the customer experience, in a digital-first world, it is going to be your organization’s digital experience that makes the difference in your success. Your customers demand an engaging and frictionless experience with no hurdles to clear. To deliver that, you need to know the current trends. Read on to see them here.
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Analyst report: How finance teams can manage digital growth
By: Avalara
Type: Analyst Report
Given that digital transformation is evolving at a dizzying pace, and that such transformation drives new customer preferences, businesses must adapt to remain competitive. This Aberdeen Strategy and Research report zeroes in on how finance teams are meeting that challenge. Read on to learn from their experiences.
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How to speed time to value with initial AI initiatives
By: Hewlett Packard Enterprise
Type: White Paper
Whichever form of AI your organization is leveraging, when implemented correctly, it has the potential to drive innovation and meet the needs of data users across the business. Read on to discover 4 ways you can speed time to value for your initial AI workloads.
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Dustin Group Replaces VMware and Hyper-V with a New-Age IT Stack
By: StorPool
Type: Case Study
Discover in this case study why Dustin selected StorPool Storage (SDS) for all primary and secondary block storage needs and OpenNebula as the cloud management system, empowering them to increase competitiveness, eliminate vendor lock-in, and improve service quality.
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5 critical ways to accelerate time-to-value with real-world data
By: Dell Technologies & Intel
Type: Blog
In today's data-driven world, the ability to visualize and understand complex data is essential for making informed decisions and driving business success. Discover 5 critical ways leveraging real-world data can accelerate time-to-value in this TechTarget blog.
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How partners can develop sustainability strategies
By: Schneider Electric
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Canalys ebook guides partners in sustainability strategy development. Takeaways: partners back ESG, need targets. Customers want green solutions. Laws prompt investments. Track metrics, use ITADs, secure vendor badges. Prioritize renewable energy, experts, electric fleets. See full report for improved sustainability.
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Bring the simplicity of Azure operations on premises and to the edge
By: Dell Technologies and Microsoft
Type: White Paper
Discover in this white paper how Dell’s multi-cloud-by-design approach to hybrid and multi-cloud deployments is designed to address common pitfalls and limitations as customers embark on their hybrid and multi-cloud journey.
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Configure, price, quote: How to empower your sales team
By: Tacton
Type: White Paper
The complexity of today’s offerings, rising customer expectations, and the uncertain state of the economy present challenges that sales teams must overcome daily. That’s where Configure, Price, Quote (CPQ) technology comes into play, revolutionizing the sales process by streamlining and automating critical sales tasks. Read on to learn more.
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64-page e-book: Ultimate guide to software firewalls
By: Palo Alto Networks
Type: eBook
Between expanding attack surfaces and proliferating, sophisticated threats, organizations in every industry face complex obstacles on the path to stronger cloud application security. To learn how leveraging a software firewall can help you protect your business’s cloud apps, dig into this comprehensive guide.
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Dutch IoT value still not understood
By: TechTarget ComputerWeekly.com
Type: eGuide
The Netherlands is a country where tech is being applied to all manner of business challenges and a magnet for tech innovators. So why, according to research, are almost 90% of businesses in the Netherlands barely aware of the competitive advantages the internet of things (IoT) can offer them? Read more about it in this issue.
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Extreme Solutions for Retail: Solution Guide
By: Extreme Networks
Type: White Paper
By analyzing third-party research and collecting real-world feedback from their global customer base, Extreme has identified three key challenges retailers face and the outcomes that are achievable by successfully navigating this landscape. Dig into this white paper to unlock these insights and more.
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Kiosks & networking: How to overcome common obstacles
By: Cradlepoint
Type: Product Overview
Though they make services easier to access, kiosks can present various challenges to an organization’s network. To learn about three common issues and how to overcome them, explore this overview.
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Make your customer experience your top competitive asset
By: InflowCX
Type: Webcast
With so much competition in almost every industry, the customer experience has become the key differentiator for customers. This means that businesses must ensure that their CX strategy and processes are built to enhance the overall experience. Without the right platform, this can be a challenging task. Watch this webcast to learn more about it.
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How Can Manufacturers Leverage CPQ for Sustainability?
By: Tacton
Type: Blog
It has become clear that creating new and exciting ways to buy sustainable products will be a key success factor in the upcoming years for manufacturers. So, how can your organization adapt? Access this blog post to learn how CPQ (Configure, Price, Quote) software can help set your business up for sustainability success.
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Your guide for more personalized, human CX
By: Teleperformance
Type: Webcast
Tune into this webinar to hear from Oliver Dorta-Fernandez, who shares how Canon addresses complex technical requests from distinct target customer segments and builds people-centric culture.
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Top 10 reasons to choose Dell PowerStore
By: Dell Technologies
Type: White Paper
Download this white paper for the top 10 reasons customers are choosing Dell PowerStore to prepare for the future.
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The competitive advantage 5G can offer to your SMB
By: T-Mobile for Business
Type: Video
To keep up with evolving regulations, supply chain disruptions, and changing customer demands, businesses must rely on scalable and actionable insights. 5G is the business enabler that can help you do the same. Discover the key benefits and competitive advantage 5G can offer your SMB in this video from T-Mobile.