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While call centers and contact centers are often thought of as one and the same, there are actually several important differences between the two services.
But what are these differences and why do they matter?
This article can provide you with a look at the current state of modern call and contact centers, offering overviews, benefits, and challenges of both, as well as 6 key differences to know, including:
- Channels of communication
- Data collection
- And 4 more
Browse the article to learn more.