How T-Mobile and 11 others use workload management tools

Business Optimization with Workload Management

Cover

Many businesses struggle to efficiently manage CRM cases, work items and customer interactions, which negatively impacts employee performance and the overall customer experience.

Did you know that workload management technology can help businesses overcome these challenges?

This paper explores how 12 companies (including T-Mobile Czech Republic and New Zealand Ministry of Justice) are using workload management tools to:

  • Boost contact center performance
  • Increase sales productivity and effectiveness
  • Reduce the redirecting and transferring of customer interactions
  • And more
Vendor:
Genesys
Posted:
20 Nov 2017
Published:
20 Nov 2017
Format:
PDF
Length:
16 Page(s)
Type:
Resource
Language:
English
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