How to streamline workload management and improve visibility

New Zealand Ministry of Justice Transforms Workload Management

Cover

The New Zealand Ministry of Justice Collections found themselves facing a growing backlog of uncollected fines due to inefficient workflows and business processes.

This case study explores how the Ministry of Justice Collections readdressed the ineffective work practices and manual processes that were holding back their efficiency.

Learn about the workload management platform they used to achieve key goals like:

  • Effectively manage and monitor workload optimization
  • Prioritize tasks and push them to the right person
  • Improve data access and usage
  • And more 
Vendor:
Genesys
Posted:
20 Nov 2017
Published:
20 Nov 2017
Format:
PDF
Length:
3 Page(s)
Type:
Case Study
Language:
English
Already a Bitpipe member? Login here

Download this Case Study!

By submitting your personal information, you agree that TechTarget and its partners may contact you regarding relevant content, products and special offers.

You also agree that your personal information may be transferred and processed in the United States, and that you have read and agree to the Terms of Use and the Privacy Policy.