5 key features to look for in a CX platform

5 Key Features To Look For In A CX Platform

Cover

Many contact center tools today deploy siloed interaction channels, in which each customer interaction is managed in isolation.

This fragmented approach to customer engagement often results in:

  • Customer frustration
  • High effort
  • Missed sales opportunities
  • And reduced operational efficiency

 Explore 5 critical capabilities you’ll need in your CX platform to take your customers to the next level of customer engagement.

Vendor:
Genesys
Posted:
20 Sep 2017
Published:
20 Sep 2017
Format:
PDF
Length:
11 Page(s)
Type:
White Paper
Language:
English
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