CX and the IoT: A match made for better business strategies

Redesigning the Customer Experience Around the Internet of Things

Cover

The biggest driver behind current industry change is the pressure to meet the new needs of customers.

Your company must make the most of customer insight to optimize business strategies – and using the Internet of Things (IoT) can make a big difference to customers.

In this Frost & Sullivan Report, learn how to promote an IoT-centric customer experience and value proposition within your organization.

Discover:

  • The Importance of the IoT in enhancing CX
  • Key benefits realized from IoT
  • 5 myths (busted!) about IoT-centric CX
  • 6 critical questions to consider when planning your next steps towards an IoT-enabled CX strategy
  • And more 
Vendor:
Genesys
Posted:
18 Sep 2017
Published:
18 Sep 2017
Format:
PDF
Length:
17 Page(s)
Type:
Research Content
Language:
English
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