Showcase service desk success with performance tracking

Keeping Leadership Happy with IT Service and Support

Cover

It can be difficult to know how your service desk is really performing. Are you meeting the SLAs set in place and do your technicians have appropriate workloads?

In order to showcase the success, and demonstrate the needs of your service desk, it’s important to have insight into customer satisfaction, response time, and other performance trends.

Access this white paper to learn how you can implement performance tracking and reporting into your service desk solution.

Vendor:
Samanage
Posted:
07 Sep 2017
Published:
31 Mar 2016
Format:
PDF
Length:
7 Page(s)
Type:
White Paper
Language:
English
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