How to meet the omnichannel CX challenge

Building the Business Case for Omnichannel

Cover

Omnichannel is rapidly transforming customer engagement, but while most all companies can support multiple channels, they often manage them in silos, resulting in fragmented customer experiences and missed sales opportunities.

Learn how to improve contact center efficiency and manage omnichannel strategies better for both self-service and assisted service channels. Plus, uncover 10 ways to quantify the omnichannel business case. 

Vendor:
Genesys
Posted:
28 Aug 2017
Published:
28 Aug 2017
Format:
PDF
Length:
2 Page(s)
Type:
Resource
Language:
English
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