Map the customer journey: How to deliver personalized CX

Journey Mapping: An Outside-in Approach to Delivering Great Customer Experiences

Cover

Part of executing a seamless omnichannel strategy that improves customer experiences and brand engagement is learning how to map out the customer journey from beginning to end.

This e-book explores how to enable customer journey management across multiple channels of interaction. Learn how to:

  • Coordinate CX across web, mobile, and social media
  • Use journey maps to optimize CX
  • Break down silos between channels and departments
  • Improve customer data management and analytics
  • And more 
Vendor:
Genesys
Posted:
29 Aug 2017
Published:
29 Aug 2017
Format:
PDF
Length:
15 Page(s)
Type:
eBook
Language:
English
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